Sr. Manager, Agency & Partner Management at PayPal Inc. in New York, New York

Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

The Senior Manager will be responsible for financial tracking, invoice/PO processing, PO issue/entry, data entry/verification, financial true ups with vendors/internal teams, onboarding, liaison with business units across the CMO organization as well as general Agency Management support. This position routinely must perform complex tasks. By working across each of the teams within the marketing organization, this role is responsible for the collection of both the agency and production calendar by project/campaign. This analysis directly informs future strategies to maximize investment and is shared out on a regular basis.



Job Description:




The Company:



Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.


We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts) across more than 200 markets. PayPal helps merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.



The Position:



The Senior Manager will be responsible for financial tracking, invoice/PO processing, PO issue/entry, data entry/verification, financial true ups with vendors/internal teams, onboarding, liaison with business units across the CMO organization as well as general Agency Management support. This position routinely must perform complex tasks. By working across each of the teams within the marketing organization, this role is responsible for the collection of both the agency and production calendar by project/campaign. This analysis directly informs future strategies to maximize investment and is shared out on a regular basis.


This role will manage business and financial issues and ensure performance targets and budgets are on track. This includes: working with internal systems to ensure tracking and agency payments stay on track and are accurate, the development and ongoing optimization of agency annual scopes of work, staffing plans and support platforms needed to deliver the scopes of work.


They will work closely with marketing and finance partners to assure budget availability and tracking and with procurement teams to develop and execute agency master service agreements and ongoing scopes of work.


With minimal direction, this position must maintain a consistent level of autonomous decision making. Specifically with the production project budgets, they are responsible for building each team's production budget by work type/campaign for approval and routing based on corporate compliance. After approval, a continuous adaptive stream of projects must be managed as our business priorities change. Any and all new projects that are not in plan will need to be analyzed for their expected business impact and develop options within plan that can be swapped in and out of.


Own monthly summary of planned production spend vs actual across consumer marekting budget. Lead teams at weekly meeting to discuss and identify opportunities for efficiencies (dollars/time), and issue resolution. Communicate, at a high level across the CMO (VP/SVP) to align on budget shifts and/or consolidation.


Streamline existing processes to enhance overall program performance and onboard new client teams. Develop detailed workflow process maps to illustrate changes/optimization of the enhanced governance flow


The scope of responsibility spans across all PayPal corporate and business unit entities but resides in the Corporate Marketing Organization alongside the advertising, media and PR teams.


The candidate should be adept at troubleshooting, issue escalation, root-cause identification, and issue resolution with agencies and cross department clients.



Responsibilities:

• 7+ years of work experience, agency and/or consultancy/in-house production experience a must
  
  


• Understanding of advertising, digital, marketing, media, creative, production and research
  
  


• Experience managing teams of 2-4 people (indirectly or directly)
  
  


• Proficient in MS Suite, emphasis on MS Excel
  
  


• Knowledge of/familiarity with other programs and software (Database, Adobe, Workfront, etc.)
  
  


• Exceptional analytical, organizational skills
  
  


• Detail-oriented with a strong understanding and working knowledge of end-to-end financial processes and budget management
  
  


• Strong analytical, problem-solving, and leadership skills are essential; excellent verbal and communication skills
  
  


• Good understanding of inter-organizational dynamics
  
  


• Bachelor Degree
  
  

Success in this role requires:

• Working knowledge of the use of digital in advertising and to support brand campaigns
  
  


• Working knowledge of digital/print production
  
  


• Experience negotiating agency contracts, building scopes and staffing plans
  
  


• Procurement relationship management
  
  


• Policy development and agency model governance experience (preferred)
  
  


• Experience directing creative agencies
  
  


• Agency performance management
  
  


• Agency review experience (RFP building)
  
  


• Agency/Production roster optimization
  
  


• Highly organized and process driven
  
  


• Ability to resolve complex problems positively and professionally with array of agencies and clients
  
  


• Creative Production experience (traditional)
  
  


• Strong planning and collaboration skills
  
  


• Work independently with minimal supervision and work effectively under pressure and short time lines
  
  


• Advanced proficiency in creating presentation materials for executive review
  
  


• Comfort in working up and across the organization - working with executive staff within and across the organization
  
  

Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

0


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$99300 to $216040


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.


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