Transfer Center Specialist (Part Time w/ Benefits) at Nicklaus Children's Health System in Miami, Florida

Job Description:

Job Summary

Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.

Job Specific Duties

• Utilizes optimal customer service skills to answer calls being received at the Transfer Center. 
  
  


• Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes. 
  
  


• Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.  
  
  


• Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director. 
  
  


• Follows all Transfer Center protocols regarding calls and documentation. 
  
  


• Maintains an active, hands-on level of participation in all transfer requests in and out of the facility. 
  
  


• Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and timely transfers. 
  
  


• Provides hand-off at change of shift regarding any pending transfer. 
  
  


• Reconciles transfer information once patient arrives including disposition and mode of transport. 
  
  


• If transfer is a "no-show", sends email to the identified recipients for patient follow-up. 

Minimum Job Requirements

• 3-5 years of clerical office and/or customer service experience required

Knowledge, Skills, and Abilities

• High School Education or equivalent
  
  


• Prior experience in an acute care healthcare environment
  
  


• Prior Call Center experience and/or experience processing transfer requests preferred
  
  


• Decision making and time management skills
  
  


• Excellent verbal and written communication skills
  
  


• Human relations and team building skills
  
  


• Ability to handle multiple assignments, set priorities, and meet deadlines
  
  


• Ability to represent department in a professional, courteous, and efficient manner
  
  


• Ability to follow complex written or verbal instructions to solve complex problems
  
  


• Proficiency in Microsoft Word, Excel, and Outlook