Manager, Service Center at TForce Freight in Southborough, Massachusetts

Job Description:

Job Description

Job Title: Manager, Service Center

Job Summary:

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities:

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills- Required
• Bachelor's Degree or international equivalent - Preferred

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.