Member Education Representative I at Colorado Public Employees' Retirement Association in Denver, Colorado

Job Description:

Hello!

Unleash your potential by joining our team as a Member Education Representative. At PERA, you can support those who have supported you whether it’s a favorite teacher, the snowplow driver that cleared winter roads or the state trooper who let you off with a warning. Chances are these people who make a difference are PERA members and you can make a difference to those who have helped you.

JOB SUMMARY

Do you love Colorado as much as we do? Come share our purpose as we guide Colorado’s public employees to a secure, safe and happy retirement. Through a variety of live and recorded digital mediums, PERA’s Member Education Team thrives on taking complex retirement and benefit information and delivering it to diverse audiences in creative, engaging, and easy-to-understand ways.

IDEAL CANDIDATE

Are you motivated by the process of designing, developing, and delivering digital content? Do you aspire to create a wide range of impactful learning solutions? Are you personable, articulate, and energized by helping others? Do you love blending training best practices, adult learning theories, educational technology, behavioral finance insights, and your technical know-how to create and evaluate educational content? If so, join our team! We thrive on finding innovative and creative ways to make digital content enjoyable, retainable, and meaningful - helping our members plan for retirement.

ESSENTIAL FUNCTIONS

• Works individually and in partnership with others to develop, arrange, deliver, and promote general and specialized retirement education programs for members, benefit recipients, and affiliated employers through various digital channels, including webinars and recorded sessions.




• Utilizes advanced instructional techniques, including adult learning theories and behavioral finance principles, to deliver interactive and impactful educational experiences.




• May perform day-to-day account management with assigned employers and stakeholders. Proactively engages with employers and other stakeholders to determine their needs including member education, recruiting, and retention.




• Collaborates internally to ensure high quality employer service. Communicates with leadership to ensure client communication strategies align with company goals




• Builds a strong understanding of PERA’s benefits, retirement plans, insurance programs, retirement readiness, financial security, and the strength of PERA's trust funds.




• Accurately and professionally communicates PERA’s benefit plans, insurance programs, retirement readiness strategies, and financial security concepts in a clear and engaging manner to people of diverse social, economic, and educational backgrounds.




• Responsible for understanding broader organizational and divisional priorities, vision, and strategic plan. Visibly supports management decisions and change efforts among teammates, other divisions, members, employers, and other stakeholders. Acts for the greater good.




• Follows established operational and procedures related to service delivery.




• Motivates members to actively plan for retirement and help them understand and utilize the resources available that will assist them in establishing and achieving their financial goals.




• Participates in training and educational opportunities for ongoing professional development and enhance professional skills.




• Works on and may lead multiple projects within and outside of Member Education and reports to different project leaders prioritizing, organizing, and coordinating own workflow with minimal supervision, balancing independent work and team projects to achieve divisional and organizational goals and objectives.




• Volunteers readily to assist when needed and willingly puts in extra time and effort in key situations




• Maintains regular and prompt attendance, meet assigned deadlines, and actively engage in division events.




• Responsible for achieving division metrics and standards as set forth by management




• Performs other duties as assigned

QUALIFICATIONS

• A combination of related education and experience equivalent to a minimum of one year; a bachelor’s degree is preferred.




• An understanding of financial concepts, basic investing, and retirement pensions is desired.




• Proficient with standard software applications such as Microsoft Office, Teams, and Zoom. Willing to learn new technologies and adapt to changes in the work environment.




• Polished speaker and presenter who can adapt to and interact with a variety of audiences on a variety of platforms.




• Valid driver’s license with excellent driving record preferred.




• Effective relationship/case/account management skills and the ability to influence and inspire action




• Desire and ability to contribute to and promote a collaborative, high performing team culture




• Experience in understanding, interpreting, and distilling complex information into easy-to-understand concepts.




• Independent problem solving and analysis while keeping manager informed as appropriate.




• Ability to identify and consider multiple options before making decisions with an understanding of impact of decisions on others.




• Detail oriented and ability to focus in a variety of work environments including a matrix reporting structure.




• Adjusts quickly and effectively to changing conditions and demands. Adapts well to changes in procedures




• Experience with collection and analysis of learning data to drive continuous improvement efforts of educational solutions.

WORKING CONDITIONS

• Standard environment with telephone communication, computer operation, and other office machines




• Occasional travel by car or plane as necessary for business purposes




• Frequent transporting presentation materials and equipment weighing up to 50 pounds

HYBRID WORK OPTION

• Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

JOB DESCRIPTION DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.

Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA’s Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading.  You may request copies of these policies from PERA’s talent acquisition team and any questions can be answered by PERA’s Investment Administration team.

INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

1. What is the most important thing you learned from a co-worker? How do you apply that today?  

ABOUT COLORADO PERA

Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado’s largest pension plan, we serve and educate over 600,000 members who are former and current public employees. 

At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees’ growth through training and leadership opportunities.

To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA’s defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer.

To learn more about life at PERA, watch this video or visit www.copera.org/careers.

Position Title: Member Education Representative I
Division: Member Education
Reports to: Member Education Manager
Job Status: Full Time, Exempt
Salary: $70,500 - $85,000 per year, commensurate with experience
Posting Dates: 10/11/2024 - 10/27/2024

Apply Now