Cash Services Tech at Federal Reserve Bank (FRB) in Jacksonville, Florida

Job Description:

Company

Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

Position Summary: 

Supports the appropriate circulation of millions of dollars of currency and coin inventory in support of the national economy and the Federal Reserve’s central bank mission to meet the cash inventory needs of financial institutions and the public during normal operations and business continuity periods. Complies with Treasury regulations and internal governance/audit requirements to ensure a well-controlled cash operation. Under the direction of Cash Management, is responsible for implementation and execution of the business and operational strategies, to ensure optimal workflow and production.

Demonstrates technical expertise and proficiency across multiple Cash functions or may exhibit expertise in a single functional unit in Cash, including Paying and Receiving, Coin, High Speed and Admin. Provides technical and/or administrative support to the various units according to governing procedures, and assists with coordinating daily workflow. Develops and utilizes working relationships within the team, department, District, Bank customers and other external business partners, etc. in support of essential mission work. This position is a critical function of the Bank and may require extended work hours and or work during business continuity periods.

*This position is for a rotational shift based in Jacksonville, FL

• 1st shift Monday thru Thursday 6AM-5PM; Tuesday thru Friday 6AM-5PM




• 2nd shift- Monday thru Thursday 6PM-5AM (Additional 13% Premium Pay)

Key Responsibilities:

• Oversight duties in the Currency Processing unit include providing operational support to Bank staff operating in this function, performing inspections, testing and monitoring machine performance, supporting the implementation of software/hardware upgrades, resolving equipment and software related concerns. Facilitating the completing of various currency processing and destruction modes, overseeing system resets and machine jam recoveries, ensuring proper recovery procedures are followed whenever the system malfunctions, and assisting in resolving complex issues and out-of-balance conditions that arise within the operation. May also perform “supervisory” duties as required by various governance policies and procedures. Collaborates with management and Cash staff to ensure that all processing is completed within specified operating hours.




• Oversight duties in the Paying/Receiving/Coin units include coordinating daily resource allocation and team setup, resolving carrier discrepancies, monitoring required reports and logs, and assisting in resolving complex out of balance conditions within critical processing timeframes. Performs designated “supervisory” functions within the inventory and transaction system and coordinates workflow of unit duties by assigning work as well as performing various technical and administrative functions as needed




• Oversight duties in the Admin unit include providing administrative support to the various units (including external stakeholders).




• May support management in completing required financial and operational quality control and compliance audits. Performs required observations and reviews through use of the video surveillance system and through live observation. Monitors and acts on deposit quality issues to facilitate maximum production, customer service, and manages unit workflow and currency and coin inventory management.




• Provides support to one or more of the Cash functions to monitor operational, equipment, and staff performance in various metrics. May assist with identifying production issues and other operational matters that could require escalation to senior team members. May also coordinate the monitoring of machine efficiency and effectiveness, working in close contact with vendors or other Cash stakeholders.




• Recommends processing plans in line with System-mandated parameters.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)




• 401K match, and a fully funded pension plan




• Paid vacation and holidays; flexible work environment




• Generously subsidized public transportation




• Education Assistance Program




• Professional development programs, training and conferences




• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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