Lead AR Specialist- Service/Repair at ThyssenKrupp Elevator Corporation in Atlanta, Georgia

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Lead AR Specialist- Service/Repair in Atlanta, GA.

Responsible for performing all administrative duties associated with the accounts receivable and payment application for outstanding service & repair invoices so the department functions efficiently and cost effectively. Lead Responsible for supporting the AR Specialists by answering questions, training, resolving any issues that arise, assisting with workflow & assisting with escalated matters with customers. Assisting AR Supervisors with training, team building, & supporting best practices within the department.

• Makes regularly scheduled calls on all account balances as assigned and drives timely resolution.


• Maintains a system of follow-up to ensure customers follow through with their promises.


• Enters clear and concise system notes pertaining to all correspondence with customers so that a
  history is maintained for all accounts. Maintaining lien rights and recommending credit holds
  consistently.


• Displays a thorough knowledge of service, extras and repair documentation, including billing,
  insurance certificates, contracts, lien waivers, etc.


• Reads and understand contract language and uses this knowledge in negotiations with customers as
  contracts will dictate payment terms and conditions.


• Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a
  commitment to customer service.


• Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures.


• Coordinates monthly conference calls (or more frequently, as needed) with region and branch
  personnel.


• Achieves full coverage of their assigned portfolio of accounts specific to job assignment while adhering
  to best practices.


• Job shadowing with peers to assist in reconciliations, resolving problematic AR, training and supporting ongoing team development.


• Support and guide team to follow best practices and create positive work culture.


• Performs other duties as assigned

• High school diploma or GED and one-year certificate from college or technical school; or equivalent
  combination of education and experience


• At least five (5) years related experience with business to business customer interactions and/or training in collections


• At least one (1) year experience in AR with TK Elevator


• At least one (1) year of proven skills in mentoring, coaching, training, influencing peers in the workplace


• Able to read and write correspondence in a clear and understandable manner

• High school diploma or GED and one-year certificate from college or technical school; or equivalent
  combination of education and experience


• At least five (5) years related experience with business to business customer interactions and/or training in collections


• At least one (1) year experience in AR with TK Elevator


• At least one (1) year of proven skills in mentoring, coaching, training, influencing peers in the workplace


• Able to read and write correspondence in a clear and understandable manner

TK Elevator is currently seeking an experienced Lead AR Specialist- Service/Repair in Atlanta, GA.

Responsible for performing all administrative duties associated with the accounts receivable and payment application for outstanding service & repair invoices so the department functions efficiently and cost effectively. Lead Responsible for supporting the AR Specialists by answering questions, training, resolving any issues that arise, assisting with workflow & assisting with escalated matters with customers. Assisting AR Supervisors with training, team building, & supporting best practices within the department.

• Makes regularly scheduled calls on all account balances as assigned and drives timely resolution.


• Maintains a system of follow-up to ensure customers follow through with their promises.


• Enters clear and concise system notes pertaining to all correspondence with customers so that a
  history is maintained for all accounts. Maintaining lien rights and recommending credit holds
  consistently.


• Displays a thorough knowledge of service, extras and repair documentation, including billing,
  insurance certificates, contracts, lien waivers, etc.


• Reads and understand contract language and uses this knowledge in negotiations with customers as
  contracts will dictate payment terms and conditions.


• Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a
  commitment to customer service.


• Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures.


• Coordinates monthly conference calls (or more frequently, as needed) with region and branch
  personnel.


• Achieves full coverage of their assigned portfolio of accounts specific to job assignment while adhering
  to best practices.


• Job shadowing with peers to assist in reconciliations, resolving problematic AR, training and supporting ongoing team development.


• Support and guide team to follow best practices and create positive work culture.


• Performs other duties as assigned