Retail Business Banker at Midland States Bank in Rockford, Illinois

Job Description:

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Position Summary

The Retail Business Banker position is responsible for helping their clients manage their business and personal finances to achieve their goals and objectives. Retail Business Bankers will use a defined sales process to uncover the business and personal financial needs for each business owner and recommend appropriate products and services. This role will utilize their advanced sales and networking skills to expand their book of business by calling on existing customers, prospective customers and attending community events. Retail Business Bankers are also responsible for completing referrals and partner calls with other business lines that support their clients goals. The Retail Business Banker will have an extensive understanding of Small Business and specialize in developing and expanding the branches small business portfolio. This position is an individual contributor role.

Primary Accountabilities

• Leverages in-depth knowledge of business and consumer products and services to promote cross-sell opportunities.
• Demonstrates a proven track record with business-to-business sales or small business banking.
• Possesses a thorough knowledge of small business financial products and services.
• Maintains and expands customer base and continually deepens relationships through excellent customer service and personalized financial solutions.
• Provides end-to-end customer support, ensuring a seamless customer experience by addressing inquiries, resolving issues, and identifying opportunities for deeper engagement.
• Actively participates in community groups and events to generate networking opportunities and promote the bank’s services.
• Conducts needs-based assessments to understand customer needs, allowing for the development of deeper customer relationships.
• Utilizes strong multitasking and computer skills in a demanding environment.
• Confidently drives sales through service and knowledge allowing them to achieve or exceed personal and team sales targets, ensuring sales are tracked and monitored in the customer information software.
• Participates in onsite visits to customers, promoting offerings such as the Employee Perks at Work Program and Merchant Services.
• Refers clients to appropriate banking partners through effective profiling techniques acquired through internal training programs.
• Makes sound, data-driven decisions to support sales and service activities, promoting the growth of business relationships.
• Engages in outbound teleconsulting to strengthen client relationships and expand service usage.
• Actively participates in bank-sponsored community activities, enhancing the bank’s visibility and outreach efforts.
• Serves as relief or backup Personal Banker at other locations as needed.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• High school diploma/GED. Associate degree preferred.
• 2-3 years of relevant work experience.
• Broad knowledge of bank systems, consumer loans and deposit accounts.
• Proven sales experience.
• Experience with financial information, spreadsheets, and financial skills.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
• Strong oral, written, and interpersonal communication skills.
• Strong organization and time management skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.

Ability to:

• Stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Other Desired Qualifications:

• Multilingual speakers are encouraged to apply.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

PI251378438

Salary: