Customer Outreach Representative at UGI Utilities in Denver, Pennsylvania

Job Description:

UGI Utilities


Date: Oct 10, 2024
Location: Denver, PA, United States, 17517
Company: UGI Corporation

Requisition Number: 24891

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

Provide day to day administrative support for UGI Utilities Inc. Universal Service Programs: CAP, LIURP, Operation Share, and CARES (includes LIHEAP). The Customer Outreach Representative is responsible to complete the appropriate tasks on the Customer Outreach System (COS). The representatives complete account analysis to assure program eligibility and compliance with PUC regulation and UGI policy. Additionally, the representative will collaborate with UGI’s Partner Community Based Organizations for program administration. This includes providing training and daily support to the assigned caseworkers. The Customer Outreach Representative will have daily contact with customers, other UGI departments, and community-based organizations.

Duties and Responsibilities

• Update and process various tasks relating to the administration of the Universal Service Programs (CAP, LIURP, Operation Share, and CARES including LIHEAP)
• Interact with Community Based Organization Caseworkers and DPW/LIHEAP Caseworkers providing training and support to enable UGI customers to receive the appropriate program benefits. Review the COS information and program applications to confirm accuracy and completeness. Confirm compliance with PUC regulation and UGI policy.
• Evaluate customer income, usage, billing and payment information for eligibility into programs
• Represent UGI at agency training and community events throughout UGI’s service territory.
• Develop and deliver presentations for internal and external groups on UGI’s Universal Service Programs.

Knowledge, Skills and Abilities

• Understanding of Pennsylvania Public Utility Commission (PUC) regulations governing Universal Service Programs.
• Basic understanding of Chapter 56 and Chapter 14 regulations
• Decent oral and written communication skills; knowledge of Spanish (reading / writing) preferred but not required
• Organizational skills and ability to prioritize workload
• Working knowledge of billing, credit and collection procedures and policies
• Knowledge of MS office tools like Power Point, Excel, Word

Education and Experience

• High School Diploma or GED
• Minimum 1 year of customer service experience and/or experience administering low income
  programs (external or internal)

We offer comprehensive benefits, some of which are:

• medical, prescription, dental, vision, life insurance

• disability plans

• 401(k) matched savings plan

• paid vacation

• tuition reimbursement

• paid parental leave

• paid volunteer time

UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Job Segment: Sustainability, Substance Abuse, Behavioral Health, Customer Service Representative, Administrative Assistant, Energy, Healthcare, Customer Service, Administrative

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