Care Management Support Coordinator II at BC Forward in New York, New York

Job Description:

Care Management Support Coordinator II



BCForward is looking for Care Management Support Coordinator- Remote- NY

Position Title: Care Management Support Coordinator




Location: Remote- NY




Duration: 3+ Months (Possibility Of Extension)




Start Date: ASAP




Job Type: Full Time/ W2




Pay Range: $25.00/hr on W2




Position Purpose:

The Care Management Support Coordinator II plays a vital role in administrative care management activities. This includes performing outreach to members, answering inbound calls, and scheduling services. The coordinator serves as the primary point of contact for members, providers, and staff, resolving issues and documenting member records in accordance with current state and regulatory guidelines.



Key Responsibilities:

• 
  Member Outreach: Conduct outreach to members via phone to discuss care plan next steps, community resources, and health plan inquiries, ensuring ongoing education for both members and providers.


• 
  Resource Connection: Assist members in connecting with health plan and community resources, facilitating high-quality customer care and service.


• 
  Front-Line Support: Address various inquiries and requests from members and providers, explaining care plan procedures and protocols.


• 
  Onboarding Support: Manage member onboarding and daily administrative tasks, including sending welcome letters, correspondence, and educational materials to enhance member/provider relationships.


• 
  Record Documentation: Maintain non-clinical member records, ensuring compliance with state and regulatory standards, and provide documentation to providers as necessary.


• 
  Social Determinants of Health (SDOH): Utilize knowledge of local benefits and resources to make referrals that address SDOH needs.


• 
  Additional Duties: Perform other tasks as assigned and adhere to all policies and standards.

Education/Experience:

• High School diploma or GED required.


• 1-2 years of related experience preferred, ideally in a call center or healthcare setting.

Required Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Strong spoken communication skills.


• Typing proficiency.

• Prior call center experience.


• Experience in a managed health plan or medical facility.
  

Benefits

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:


Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


Interested candidates please send resume in Word format Please reference job code 230142 when responding to this ad.


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Salary Details



This salary was provided in the Job Posting.


$24-$25


Hourly Salary



Job Snapshot




Employee Type

Contractor



Location

New York, NY (Onsite)



Job Type

Health Care, Insurance, Other



Experience

Not Specified



Date Posted

10/10/2024 Apply Now