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Posting Details (Default Section)Posting Number: | 20244171S |
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Position Title: | Customer & Technical Service Specialist |
Position Type: | Staff |
Location: | Villanova, PA |
Recruitment Type: | Internal/External Applicants |
Work Schedule: | full-time/12-months |
Avg Hours Week | |
Department: | 716-UNIT - University Card Services |
Position Summary: | The Customer & Technical Service Specialist – under the guidance of the Director and Assistant Director of the Campus Card System (the Wildcard, a division of University Information Technologies) – will work in a high performance, customer-focused team environment, and is responsible for technical and several customer-oriented tasks in the Wildcard Office. Responsibilities will include assisting in the planning, estimation of cost, installation, wiring, basic network support, preventive maintenance, reader firmware/software updates, repairs and troubleshooting of all aspects of the card system and hardware maintenance on existing equipment. Position will entail emergency off-hour coverage and extended work hours during semester start up (twice per year). Secondary responsibilities will entail supporting the Director and Operations Manager by assisting customers, making identification cards, adding funds to stored-value card (Nova Bucks) accounts, provisioning access privileges, processing mail deposits, keeping all accounts up to date, and answering questions regarding the Wildcard program via phone, email, or in the office. Villanova is a Catholic university sponsored by the Augustinian Order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values. |
Duties and Responsibilities: | Proactive System Support and Customer Service
Administrative Responsibilities
Research, Development, and Service Delivery Assessment
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Minimum Qualifications: | Formal Education
Work Experience
Work Skills (e.g., written and verbal communication skills)
Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area)
Equipment Knowledge
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Preferred Qualifications: | Formal Education
Work Experience
Work Skills (e.g., written and verbal communication skills)
Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area)
Equipment Knowledge
|
Physical Requirements and/or Unusual Work Hours: |
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Special Message to Applicants: | |
Posting Date: | 10/10/2024 |
Closing Date (11:59pm ET): | |
Salary Posting Information: | Commensurate with experience |
Salary Band: | 13 |
Job Classification: | exempt |
Minimum Number of References Needed | 3 |
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Maximum Number of References Needed | 3 |
Required fields are indicated with an asterisk (*).
(Open Ended Question)
PI251484362
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