The Head of Creative Operations is a pivotal leadership role responsible for aligning creative output with our brand visions and success metrics across both direct-to-consumer retail and B2B channels. This role will enhance and optimize our global creative operations, leveraging our international resourcing model to boost efficiency, quality, and speed to market.
Key Responsibilities:
Team Culture & Innovation:
Cultivate a dynamic, innovative, and collaborative team environment that keeps us at the forefront of creative excellence, driving business growth.
Strategic Alignment:
Ensure creative work aligns with business and brand strategies.
Develop and track objectives and key results for the Creative team.
Collaborate with Marketing, Direct-to-Consumer, Retail Merchandising, Business-to-Business, and Product Development teams to understand priorities and support them effectively.
Organizational Design & Budget Management:
Plan for current and future workload needs, developing a long-term organizational model that includes domestic and offshore resources.
Participate in hiring processes to recruit top talent and ensure their long-term success.
Manage budget recommendations for productivity tools, technology, travel, and learning and development.
Process & Systems Optimization:
Oversee the end-to-end creative process, from insight to final asset delivery.
Identify and implement improvements, establish scalable systems, and adopt best-in-class technology/tools to enhance global creative operations.
Cost Reduction:
Develop a multi-year roadmap to reduce creative operating expenses while exceeding business expectations for output, speed, and quality.
Brand Stewardship:
Document brand guidelines, approval processes, and training materials.
Ensure visual identity consistency across all brand materials and maintain high content quality standards.
Minimum Qualifications:
8+ years in a creative leadership role, preferably in a high-growth omni-channel or DTC brand. Mass retail experience is a plus.
5+ years leading global creative operations, managing domestic and international teams.
5+ years in digital and studio photography/CGI development.
8+ years in developing retail marketing and web assets.
Proven people management experience.
Vendor management and procurement expertise.
Experience in driving production processes and managing large, multi-medium projects with real-time 3D pipelines.
Proficiency in using data to identify problems and communicate solutions.
Additional Information:
This position may require travel.
Flexibility to manage multiple projects simultaneously.
Ability to thrive in a fast-paced and deadline-driven environment.