Stay Hospitality is a Fort Lauderdale-based company specializing in hotel and short-term vacation rental management. We focus on delivering exceptional guest experiences, ensuring client satisfaction, and fostering growth opportunities for our team. Our committed staff oversees every facet of guest interaction, including communication, operations, business and finance, and client management.
JOB DESCRIPTION
The Garden Hotel is an independent, 155 room hotel with an upscale restaurant and 3 pools located along scenic Ocean Boulevard in the heart of Fort Lauderdale. Undergoing a full renovation and rebrand, The Garden Hotel is looking for a strategic and collaborative Assistant General Manager to join our team.
As a senior leader, the Assistant General Manager will be responsible for supporting the General Manager in overseeing the day-to-day operations, ensuring the hotel delivers exceptional guest experiences while meeting financial and operational targets.
KEY RESPONSIBILITIES
Act as the primary liaison to the General Manager for all department heads, excluding the Director of Sales and Marketing.
Guide the leadership team in promptly and professionally addressing and resolving guest complaints and concerns.
Monitor guest satisfaction and implement improvements based on feedback received.
Conduct regular inspections of the property to ensure cleanliness, safety, and proper maintenance.
Ensure that high service standards are consistently met throughout the hotel.
Collaborate with department heads to develop and implement strategies to improve guest services and operational efficiency.
Fulfill Manager On Duty responsibilities as scheduled, ensuring visibility in public areas during peak times to greet guests and provide assistance.
Plan and coordinate work schedules for individual team members and departments.
Support the General Manager in revenue generation initiatives by participating in sales efforts, including meeting with key clients during evening functions and joining sales calls with the Sales Team.
Create a culture where employees feel empowered to make decisions that enhance guest satisfaction, and follow up on successes and areas for improvement with relevant Department Heads.
Promote a positive work environment by fostering trust, open communication, and encouragement among employees.
Assist the General Manager in developing both managerial and hourly staff through effective training programs.
Aid in the creation and implementation of operational policies and procedures.
Oversee and manage inventory effectively.
Assist the General Manager in preparing financial reports for the Corporate Office and meet all deadlines set by both the Corporate Office and the General Manager.
Ensure satisfaction for both guests and team members.
Support the leadership team with various HR responsibilities, including but not limited to hiring, training, coaching, and processing payroll.
Represent the General Manager in their absence, making decisions and managing operations as needed.
SKILLS
Passion for outstanding service, competitive spirit, strong leadership skills, and a track record of accomplishments
Demonstrated ability to lead a team
Ability to communicate effectively verbally and in writing
Excellent attention to detail
Planning, organizing and effective time management skills
Ability to work effectively under pressure and meet established goals & objectives
REQUIREMENTS
At least 5 years of progressive experience in Hotel Operations or similar leadership role
Previous supervisory experience required
Must work well in stressful high-pressure situations
Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
Requires standing for extended periods, walking, pushing and lifting up to 50 lbs
Experience with new hotel opening a plus
Experience with Mews PMS system a plus
BENEFITS
Comprehensive health benefits package including medical, dental, and vision
Paid time off and Holidays
Opportunities for professional development and career advancement
STAY Hospitality offers a comprehensive package of benefits including paid time off, holidays, medical/dental/vision insurance.
STAY Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The above statements are intended to describe the generated nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The salary range for this role is $65,000.00 to $80.000.00.