We are looking for an Special Projects Assistant to the CEO, to measure, track, and report on a range of different projects within the company. This is not a standard Executive Assistant role, but one focused exclusively on project management and customer care. This position is a direct report to the CEO, and is intended to be a person who is present at all customer-facing and internal-facing meetings that the CEO is involved in.
Your role is to be a 10x force-multiplier for the CEO, for all aspects of customer care.
You have to be organized, willing to jump into any situation, write and speak fluently, and execute at the CEO's level and pace daily. Nothing should be beneath you. Nothing should be above your reach. Your duties will vary daily, and your responsibilities will grow, as you find your feet. Your work will involve fighting fires, putting them out, and being able to maintain multiple workstreams of action without dropping the ball.
The ideal candidate is an independent thinker, independent learner (absorbs technical concepts quickly), thrives under pressure and pace (even relishes it), thrives under significant responsibility, and and can start making a difference within a week of starting the role.
THE ROLE
Track all product roadmaps and projects for the CEO.
Keep multiple projects on track, and moving forward, on behalf of the CEO.
Ensure that communication is flowing between all parties to achieve the CEO's daily priorities.
Ensure that all projects and products are being implemented at the highest quality, and in a measurable way.
Provide daily summaries of the status of key projects and customer accounts, to the CEO.
Prepares the CEO for various customer meetings, on a daily basis.
Designs, creates, and maintains the company's CRM, on behalf of the CEO.
NECESSARY SKILLS
4+ years of digital product management experience, in managing the software product lifecycle for mobile apps.
4+ years of expertise in JIRA, JQL, writing user stories, tracking product requirements.
Flawless written communication, with attention to grammar, punctuation, and copywriting.
THE REQUIREMENTS
4+ years of experience in product management for digital projects.
4+ years of experience in designing and implementing a CRM.
4+ years of experience in using JIRA and JQL.
A passion for customer service, and a customer-first attitude towards work and prioritization.
An unrivalled work ethic, and an unflappable attitude under critical, time-sensitive situations.
Has experience in working with Engineering, Design, and QA teams in a high-tech company
Willingness and ability to work the non-traditional hours of the sports industry, including weekends, evenings and holidays (when sports teams have their games scheduled), as needed.
Eligibility to work in the United States.
THE PERKS
Paid time off every year
Paid maternity and paternity leave
Full medical, dental and vision health insurance
401(k) plan
Gym membership
Paid parking near the office
10,000+ Coursera courses for continued education and learning