North Lawndale Employment Network is a comprehensive workforce development agency on Chicago's West Side dedicated to advancing the economic outcomes of the community's residents through innovative employment initiatives, including our social enterprises. In August 2021, North Lawndale Employment Network transitioned to a new campus which features a premier community café for residents and stakeholders.
North Lawndale Employment Network seeks an experienced and dedicated Manager of Wraparound Support Services (WASS) to lead and oversee all client support services within our Financial Opportunity Center. The WASS Manager will play a pivotal role in ensuring the effective delivery of wraparound support services, addressing the diverse needs of our clients, and fostering their journey towards self-sufficiency. Reporting directly to the Director of Workforce Innovation & Solutions, the WASS Manager will contribute to the strategic vision and operational excellence of our organization, while effectively leading a team.
Responsibilities include:
Provide strong leadership and direction to a team of wraparound support specialists, fostering a culture of collaboration, excellence, and client-centered service delivery.
Supervise, mentor, and support staff in the implementation of best practices, case management protocols, and program goals.
Oversee the provision of comprehensive wraparound support services to clients, including but not limited to housing assistance, healthcare access, childcare support, transportation solutions, and financial counseling.
Conduct thorough assessments of client needs, develop individualized service plans, and ensure that services are delivered in a timely and culturally sensitive manner.
Monitor client progress, track outcomes, and adjust service plans as necessary to maximize client success and self-sufficiency.
Cultivate and maintain strong partnerships with community-based organizations, government agencies, and other stakeholders to expand and enhance support services available to our clients.
Collaborate closely with internal teams, including workforce development, financial coaching, and employment placement, to ensure holistic support and seamless service delivery.
Contribute to the development, refinement, and implementation of wraparound support service strategies, policies, and procedures.
Utilize data-driven insights and client feedback to assess program effectiveness, identify areas for improvement, and drive continuous quality improvement initiatives.
Ensure accurate and timely documentation of client interactions, service plans, and program outcomes in compliance with organizational standards and funder requirements.
Generate regular reports on program activities, client outcomes, and performance metrics for internal stakeholders and external partners.
Qualifications:
Bachelor's degree in social work, human services, public administration, or a related field; Master's degree preferred.
Minimum of 5 years of progressive experience in case management, social services, or workforce development, with demonstrated leadership and supervisory experience.
Strong understanding of wraparound support services, social determinants of health
Benefits:
Comprehensive benefits package includes:
Medical, vision, and dental plans
Paid Time Off (PTO)
Paid Holidays (many Federal Holidays)
Hybrid work schedule
401K participation, day one of employment
Life Insurance
North Lawndale Employment Network is an Equal Opportunity Employer.