Lead the development of a digital product by defining the product roadmap and defining product strategy.
Partners with internal stakeholders to identify quantifiable business goals and objectives.
Identifies how addressing customer needs and pain points can drive business growth.
Analyze, identify, and empathize with the guest to understand their pain points and opportunities through user interviews, business interviews and internal analytics data.
Create, develop and understand the user persona and buyer persona and develop unique value propositions for both.
Monitor, analyze, and act on key product analytics. Continually improve the product, increase retention rate, and boost customer lifetime value (LTV).
Writes feature briefs that synthesize the Guest and business needs into a cohesive strategy and business case.
Develops, reviews, and edits comprehensive user stories that include functional and non-functional requirements, business rules and gherkin acceptance criteria, ensuring that product features are clearly defined to meet the user needs, business objectives and technical standards.
Set and monitor key performance indicators and metrics.
Leads and maintains the feature and backlog development, attending planning ceremonies to drive priority decisions and remove roadblocks.
Works closely with User Experience Designers, engineering, marketing, operations, QE (Quality Engineering), and executive stakeholders to ensure seamless product development and launch by focusing on product interface and user experience.
Regularly communicates progress, blockers, developments, risks, and issues impacting the project.
Qualifications:
5+ years of digital product or other relevant experience; minimum of 3 years of working in the digital industry preferred.
Bachelor's degree in a relevant field of study and/or relevant work experience.
Proven ability to technical and user requirements with exceptional attention to detail.
Proven ability to deliver requirements with Gherkin Acceptance Criteria.
Proven analytics and quantitative skills; ability to leverage data and metrics to justify project scope, make informed decisions and support strategic recommendations.
Experience with technical, user and business issues in a fast-paced digital organization.
Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level.
Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.
Comfortable working with bi-coastal and international teams.
Preferred Qualifications:
Experience using Object Oriented UX.
Experience using hypothesis driven design.
Operations experience in a Theme Park Industry.
Experience in digital analytics, comfortable with SQL.
Experience with Snowflake and Tableau.
2+ years working on products that leverage Natural Language Understanding, Machine Learning, Large Language Models, Knowledge Aggregation or Dynamic User Personalization.