This is a contract opportunity that is hybrid to downtown Chicago.
RESPONSIBILITIES:
Support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs.
Work with technical stakeholders to define configuration items and classes, their attributes, and data collection.
Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives.
QUALIFICATIONS:
Experience with ServiceNow
Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
Comprehension of and the ability to communicate and implement the ITIL CMDB model
Comprehension of the ServiceNow CSDM model
Operational experience creating and managing CIs in the ServiceNow CMDB and AMDB