The Manager, Business Applications (Infor XA ERP) will help provide leadership and management direction for the full range of information system and business applications activities. This position is responsible and accountable for the development and implementation of results-focused, innovative solutions for a wide range of activities related to technology, process improvement, and project management that serve to support effective business operations, improve performance, and achieve organizational goals.As a member of the management team, this person is expected to participate in planning corporate growth and aligning the strategic plan with the development of information systems.
Responsibility
Lead the business applications team managing all aspects of application development, configuration, and integrations--ensuring adherence to all change control policies and procedures, including all salient documentation required
Provide support for incidents and problems for all core business applications
Work collaboratively with business and IT leadership to ensure proper intake of project and service requests
Provide key input to the strategic and annual planning processes to determine trade-offs, prioritization, long-term roadmap, people, and budget resource allocations
Mentor, support, and guide team members to develop their people, project management, and technical skills
Provide oversight of projects, conduct regular check-ins with team members and update project health status
Manage key vendor relationships, including licensing agreements, statements of work, and work plans to support projects
Provide oversight of administration and security for systems the business applications team is responsible for
Provide input to budget creation and budget to actual tracking
Foster a strong customer service mindset for the team working collaboratively with business leaders, IT leaders, and project teams as thought partners.
Essential Tasks, Duties, & Responsibilities
Exceptional interpersonal interaction and customer service
Leadership experience supporting and implementing ERP systems required
Proven leadership experience with Infor XA ERP system including Financial and Purchasing functional modules
Experience with HighJump WMS Distribution system, development, security, and control functionality
Knowledge and experience with EDI transactions
Experience with integrated ERP 3rd Party solutions including, mobile RF, EDI, eCommerce, Supply Chain Planning, and Financials Forecasting
Experience with Manufacturing Execution Systems (MES) and integration to ERP and other systems
Experience with transaction database architecture and schemas
Proven experience managing IT project lifecycle, including implementation methodology, SDLC, SOD, change management control processes and associated documentation
Experience managing and maintaining SaaS and Cloud-based systems through vendor management
Experience utilizing ticket systems to manage requests, incidents, and problems
Analytical skills with aptitude to translate business requirements to technical solutions for project and request intake
Proven organizational skills including attention to detail for managing multiple committed projects
Ability to author team policies and procedures
Training or certifications in APICS, project management, lean principles, or accounting are a plus
Perform other duties as needed and directed by management
Education & Experience
BS degree in Computer Science such as Information Technology, Information Systems, or similar
5+ years' working experience in applications management roles and people management experience
Experience leading and managing a team including prioritizing, balancing, and assigning work to meet department and business objectives
Experience engaging and leading outside consulting resources to meet department and enterprise objectives
Experience communicating with business leaders and cross-functional teams clearly and concisely in verbal and written form
Experience taking ownership of and managing major cross-functional projects including resources, timelines, and work plans from initial planning through project close
Ability to influence others and champion applications and best practices
Excellent oral and written communication skills
Driven and confident self-starter who can take the initiative
Ability to apply a respectful, customer service-oriented approach with leaders and end users
Foster a team-oriented environment
Knowledge, Skills, & Abilities
Strong project management leadership, and ability to prioritize projects
Ability to translate business requirements into technical requirements
Experience with ERP, WMS, EDI, CRM, and/or core systems governance
Item UOM conversions and attribute data experience required
UPC, GS1 data loads, and relevant industry knowledge
Process mapping and analysis
Familiarity with SQL, RPG, ETL, SSIS, SSRS, business intelligence, databases, BI reporting tools, and processes)
Basic data analytics skills: data cleansing strategies, data mining, conversions, and delivery
Ability to access, navigate, export, and wrangle data for simple analysis & review (Excel, Power BI, reporting portals)