Established in 1969, Washington Diamond is a cherished and iconic establishment nestled in the heart of Northern Virginia. Our reputation as a purveyor of certified diamonds and handcrafted custom platinum and gold jewelry, created in-house by our skilled goldsmiths, precedes us. As a family-owned business, we hold dear the principles of trust, integrity, and a commitment to delivering unparalleled service. Operating by appointment only, we offer a uniquely personalized experience to our clients.
Job Description:
Join the Washington Diamond family as a Client Care Representative & Sales Associate, where your role goes beyond administrative tasks - it's an opportunity to contribute directly to our customers' experiences and our business's success. Embrace the chance to be an integral part of our legacy, welcoming patrons into our cherished establishment, and assisting them in finding the perfect jewelry piece. If you're passionate about delivering exceptional service and eager to grow within a supportive environment, this role is tailor-made for you.
Responsibilities:
Greet and assist customers with warmth and enthusiasm, guiding them through their jewelry selection process.
Manage phone inquiries, schedule appointments, and promptly respond to web appointment requests to ensure seamless customer service.
Process customer purchases and handle repair orders meticulously, demonstrating a keen eye for detail.
Engage in sales activities, actively promoting our products and services to contribute to business growth.
Maintain a welcoming reception area, controlling access to ensure security while fostering a hospitable atmosphere.
Keep customer files organized and assist in inventory management to ensure a well-supplied and efficient workspace.
Ensure store cleanliness and attractive product displays, enhancing the overall customer experience.
Participate in ongoing training to enhance your skills and knowledge, empowering you to excel in both administrative and sales tasks.
Collaborate with team members on various projects, contributing to the continual improvement and development of the business.
Qualifications:
Background in executive administrative support and scheduling is highly preferred. Please show proof of experience in resume or cover letter to be considered.
Minimum of 5 years of customer service experience, with a demonstrated ability to engage customers and drive sales.
Associate's degree or higher preferred.
Proficiency in computer operations. (MacOS, GoogleSuites, & more)
Friendly, energetic demeanor with a strong focus on delivering exceptional customer service.
Ability to multitask effectively and work collaboratively within a team-oriented environment.
Professional phone etiquette and communication skills, both verbal and written.
Accurate data entry skills and attention to detail.
Access to reliable transportation.
Trustworthy and professional conduct at all times.