5 or more years in Production Support, Performance Testing, and/or related technical environment 5 or more years working in a Linux environment
Experience with monitoring tools - Splunk or datadog or Newrelic Experience with one or more of the following: AppDynamics, Introscope, Dynatrace Enjoys solving problems Detail oriented and organized
L3 Production Services support person should be able to work independently and drive resolution of complex issues.
Strong analytical skills required to determine root cause of technical issues.
Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
Must have good experience with Java and Web technologies.
Experience writing db queries, Linux commands.
Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) is a plus.
Must have previous experience with Splunk or another log aggregation tool.
Ability to analyze Java heap and thread dumps strongly preferred.
Experience creating automations for routing and common tasks with Python or Ansible preferred.