The Seasonal Valuation Representative is part of a larger team responsible for the preparation of retail replacement documentation to be delivered to Tiffany & Co. customers. Valuation Representatives converse with stores via e-mail and telephone to ensure urgent orders are taken care of efficiently, questions are answered, and corrections are made. In times of need, Valuation Representatives also assist in Customer Relations with responding to customer e-mails in regards to their repair and valuation questions and concerns, and making outgoing calls to customers to finalize orders or obtain clarification.
What You'll Do:
Processing insurance documentation for Tiffany & Co. merchandise, including Diamond Certificate Packages, New Sale, and Retail Price Update.
Maintaining the integrity of customer information by reviewing sales transaction history and confirming ship to addresses.
Researching merchandise details to create accurate descriptions by applying knowledge of jewelry and gemological terminology. Researching available resources and systems to determine the most accurate methodology to establish the most accurate retail replacement value in the appropriate currency. Work with other divisions within Tiffany & Co. to proactively solve potential customer and pricing related conflicts when creating valuation documents.
Ensuring that orders are moved to the appropriate status within the established timeframes.
Document order/customer specific information on the memo screen and proactively communicate to management any deviation from existing guidelines.
Provide customer and administrative support for all Customer Operations needs, including:
Departmental organization and inventory supply levels
Business reporting and special projects.
Responding to internal and external communication within the established time frames and be able to anticipate responses in order to prevent unnecessary communication.
Assisting Customer Relations with valuations specific customer e-mails and select telephone calls in times of need.
Required Qualifications
Solid customer service and organizational skills.
Able to multi-task with regularity.
Thrives working and participating in a collaborative and creative production environment.
Self-motivated.
Able to monitor own progress to strive for success and execution.
Proficient in Microsoft Office applications: Excel/Word/Outlook.
Strong English language skills, particularly in reading and business writing.
High School Diploma or Equivalent.
Willing to work extra hours as needed during peak periods and times of need to meet the demands of the business.
Preferred Qualifications:
Undergraduate Degree
Familiarity with AS400, JDEdwards/Oracle systems
Knowledge of jewelry/gemstones
Experience in luxury retail or customer service
Familiarity working with insurance or legal documents
Strong business background
The hiring range for this position ranges from $20-$27/hr. The rate of pay offered will be dependent upon candidates' relevant skills and experience.