AllSTEM Connections is looking for Technical Support Specialist in Bishop, TX. This is a 12-month contract with possible extension.
Qualifications:
Familiarity with all components of Office 365
In-Tune, ServiceNow Platforms Experience/Exposure
Plusses:
A+ Certification or equivalent highly preferred
Experience supporting a manufacturing plant
Familiarity with ITIL and HDI Incident Management Best Practices
Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
Understanding of Network Standards, Protocols, and Security Policies
BitLocker Encryption experience
Responsibilities:
Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
Escalates incidents to the appropriate IT operations resources in accordance with established procedure
Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures