BENEFITS: Medical insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, dental/vision, pet, and legal insurance.
ROLE & RESPONSIBILITIES
We are seeking a Service Desk Technician (Engineering-Focused) for a technology support role which would be a great opportunity for someone with experience in IT support and engineering-focused troubleshooting looking to further their career in technical support and infrastructure management.
Serve as the primary point of contact for escalated technical issues, providing troubleshooting and resolution.
Perform on-site visits to local clients to resolve complex issues and handle engineering-related tasks.
Assist with network and infrastructure design, configuration, and troubleshooting.
Implement, manage, and maintain various client environments (cloud, hybrid, and on-premises).
Embrace knowledge sharing and collaboration with fellow service desk members.
Document processes, solutions, and technical configurations in the company's knowledge base.
Stay up to date with industry trends and advancements in technology.
ESSENTIAL QUALIFICATIONS
Proven experience in a service desk or IT support role, with a strong engineering focus.
Experience with Azure, Office 365, networking, and other infrastructure technologies.
Familiarity with managing both Windows and macOS environments.
Hands-on experience with troubleshooting and configuring firewalls, VPNs, and network devices (Meraki experience is a plus).
Excellent problem-solving abilities and attention to detail.
Ability to self-start, work unsupervised, and work collaboratively with a team.
Excellent communication skills, both written and verbal.
Must be willing to travel locally to client sites as required.
BONUS QUALIFICATIONS
CompTIA Network+ or Security+
Microsoft Certified: Azure Fundamentals or higher
ITIL Foundation certification
2-year College Degree or Equivalent experience a plus
WHY AVERRO?
Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim - Your Ascent.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.