This position requires a proactive, detail-oriented individual with exceptional communication skills and a passion for fostering community engagement within the Urban Office environment.
Leasing • Show available space to potential members with expertise of the space. • Maintain meticulous lead tracking using Yardi Kube (coworking management software). • Submit weekly detailed reports with property leasing summary. • Think creatively how to increase tour and lead count, whether it's through offering deals or engaging the community more. • Responsively engage with prospective members via Urban Office website chats, calls, and emails. • Onboard members onto Yardi Kube platform efficiently and ensure new members are set up for billing.
Property Management • Oversee day-to-day operations at San Antonio locations as necessary. • Facilitate access control card setup for new members, mail personnel, and janitorial staff, while managing card removal and collection from departing members. • Address maintenance requests submitted through Yardi Kube promptly. • Maintain cleanliness and functionality of kitchen facilities, including dishwasher operation, restocking kitchen supplies, and replenishing snacks. • Manage inventory of office essentials such as printer paper, coffee cups, and soap. • Ensure TVs are operational and tuned to appropriate channels and control Sonos speakers in the space. • Coordinate conference room reservations for external clients and handle member requests for door signage.
Marketing and Merchandising • Execute social media postings across Urban Office platforms (Instagram, Facebook, LinkedIn). • Actively engage with 3rd party marketing team to ensure they understand your evolving needs. • Monitor and replenish merchandise inventory, brainstorming innovative items to enhance Urban Office branding.
Accounting • Facilitate rent collection via Yardi Kube. • Provide detailed receipts and descriptions to Urban Office's accountant for all credit card transactions. • Forward vendor invoices promptly to Urban Office's accountant.
Member Engagement • Organize and host monthly member appreciation events, from creating promotional materials to encouraging event attendance. • Develop partnerships with local businesses and organizations to enhance the overall community experience and provide additional value to members. • Continuously seek opportunities to enrich the community by introducing new resources and amenities based on member feedback and evolving needs.