We are collaborating with a rapidly growing medical device and technology company based in Needham, MA, seeking a Director of Account Services and Operations. This multinational organization is experiencing strong momentum with its new product in the U.S. market. To support this growth, they need a Director of Operations to lead internal teams, coordinate with vendors and sales, and optimize customer service and client interactions, all while preparing the operations for scalable expansion.
Responsibilities: Enhance and maintain the business relationships with over 100 distributors throughout the United States, as well as third-party packaging companies.
Develop and implement strategies to automate the order to cash processes, with a particular emphasis on improving operational processes in the back office between customer service and sales.
Utilize advanced knowledge of inventory management systems to ensure efficient stock levels, minimize shortages, and optimize forecasting.
Streamline back-office processes, aiming for automation where feasible.
Lead and mentor a team of Customer Service Representatives, fostering a culture of excellence and teamwork.
Elevate communication within the organization, working closely with cross-functional teams and ensuring a seamless flow of information.