Founded in 1945, Pierre Balmain's eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today's Balmain is intent on forging fashion's future in a uniquely authentic manner. Compelling, often surprising and always bold, Balmain's offerings rely on an instantly recognizable silhouette, assertive spirit and the powerfully transformative possibilities that only beautiful design and skilled construction can achieve. Constantly seeking exciting, novel and entertaining ways to converse and communicate, Balmain will never shy away from pushing each and every envelope. Part of Mayhoola, led by the vision of Creative Director Olivier Rousteing, the house's impressive rapid growth and critical success is entirely due to the passionate and talented Balmain family of craftspeople, experts and team members who make each collection possible.
WHAT YOU'LL DO:
Represent Balmain's ethos and values; be reliable, collaborative, and act with integrity as a representative of the brand
Act as liaison between the New York Office and your local market, provide guidance and feedback when applicable
Create and foster strong working relationships with internal and external partners, including but not limited to the New York Office and local vendors
Be creative and forward thinking; act with autonomy and make recommendations based on business needs.
Sales & Customer Service
Model the way and demonstrate sales leadership by playing an active role on the sales floor and managing client relationships
Find new ways to elevate in store experience by consistently delivering memorable moments;
Drive client development activities among individual team members to cultivate new and existing clients
Train, develop, and coach employees to ensure that client outreach and continued client development is executed regularly
Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan
Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals
Ability to develop new business opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Operations Management:
Ensure exceptional operational support to drive sales and service
Maintain proper care standards for the product to ensure quality saleable condition
Manage efficient back of house and ensure consistency with established operational procedures
Guarantee compliance with all internal control procedures in order to achieve a successful inventory result
Talent & People Management:
Identify training needs and develop growth potential of each staff member
Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
Continuously train, coach, and provide feedback to all team members to set them up for success
QUALIFICATIONS:
7+ years of Retail Management experience, preferably in the luxury sector
Exceptional organizational skills, follow through and attention to detail
Strong problem-solving attitude
Collaborative spirit and proactive attitude
Strong people and performance management skills
Able to prioritize and meet deadlines
Ability to travel 15%, both internationally and domestically