Our client is seeking two Contract Liaisons to support the BucksMont New Business Department, a team of approximately 25 members. Responsibilities include processing service and meter applications, setting meters within the Customer Care & Billing (CC&B) and Meter Data Management (MDM) systems, answering calls on the New Business Hotline, and addressing various contractor liaison tasks and new business needs.
Responsibilities
Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat.
Providing information about products or services, including detailed explanations of features, pricing, and specifications.
Processing orders, returns, and exchanges accurately and efficiently.
Resolving customer complaints or issues in a timely and effective manner.
Escalating complex or unresolved issues to senior customer service representatives or management.
Maintaining accurate and detailed records of customer interactions and transactions.
Following up with customers to ensure their satisfaction and resolve any outstanding issues.
Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
Keeping up-to-date with product knowledge, industry trends, and company policies.
Providing feedback to management on customer trends, issues, and suggestions for improvement.
Required Skills & Experience
High school diploma and 1-3 years of application processing, hotline, scheduling meter, and data entry experience.
Basic Microsoft Office skills.
Excellent communication skills, both written and verbal.
Solid understanding of customer service principles and practices.
Ability to handle difficult or challenging situations with professionalism and empathy.