Matter Surfaces Inc. is a growing and thriving commercial flooring company with a national sales footprint selling outstanding and exclusive products from some of the world's best brands in flooring. With existing strength in several growth verticals like healthcare, fitness, and education, as well as an incredible network of sales agents, distributors, and design and architectural firms, we see a future of unlimited potential. With over 50 years in business, private ownership, and a talented team, we also happen to be a great and stable place to work.
We have made numerous investments to fuel that growth - from new sales, marketing, and product resources, to our state-of-the-art 124 sf distribution center in Georgia, and new corporate headquarters in Massachusetts. To further facilitate that growth we are looking to add a talented, hands-on but strategic Director of IT Operations to our team.
POSITION OVERVIEW
The head of information technology and systems is responsible for the overall planning, organizing, and execution of all technology and system functions across the organization. They will be the bridge between management and technology so great communication skills are essential.
We are looking for a leader who has the skills and passion to be a solutions-oriented asset to the leadership team at Matter Surfaces Inc. Based in our Stoughton MA facility, this position will have full responsibility for a staff of 3. This is a unique position, and we are looking for a unique individual to fill it. It will require a combination of roll-up-your sleeves contributions while managing performance of staff, establishment of relationships with co-workers and management, and bringing strategic solutions to light for the business.
The successful candidate will be motivated to improve upon existing tools currently in place such as NetSuite, our ERP. They also will look forward to managing exciting new projects that will help Matter Surfaces Inc. grow like dynamic reporting dashboards, and project management tools. This is an outstanding opportunity for an already-successful IT leader who is looking to take their career to the next level.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct the integration and implementation of IT operations, computer hardware, operating systems, communications, software applications and data processing.
Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
Directs and participates in the execution of technology production tasks according to a documented schedule that meets or exceeds customer expectations.
Produces detailed timeline and organizational communication for each project and implements effective project control by monitoring, managing, and reporting the status.
Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.
Directs and prioritizes the workload of team personnel. Mentoring and developing staff by providing education and training opportunities.
Reviews all designs, code and unit test plans, where applicable.
Collaborates with business leaders and approves all business requirements prior to the technical solution. Leads or participates on all hardware and software evaluations and maintains vendor contracts.
Perform liaison duties between users, operations, and technology personnel and vendors.
Audit current infrastructure and plan future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made.
Analyze the information needs of the organization and develop technological solutions to satisfy those needs.
Set the priorities for systems developments, maintenance and operations - develop policies to ensure proper system utilization and compliance.
Control the security aspects of IT systems, maintaining a current Disaster Recovery Plan to reduce organizational risk.
Manage software licenses, maintenance agreements, warranties, etc. - participate in the annual budgeting of these expenses.
Adhere to all company policies, procedures and business ethics codes and ensure they are communicated and implemented within the team.
QUALIFICATIONS, ATTRIBUTES, AND COMPETENCIES
We are heavily invested in NetSuite (implemented in 2021). As such, prior hands-on experience developing and/or implementing is highly desired.
Microsoft Office 365 suite knowledge required - as operations move to the cloud, hands-on experience with SharePoint and cloud backups is necessary.
Strong and current knowledge of different approaches to mid-sized business technology infrastructure solutions.
Customer focused, business minded, organized and process oriented.Project management skills are a must.
Strong communication and influencing skills with an ability to interact with all levels of the organization.
Ability to operate at both the strategic and tactical levels will be critical to success. Competency to develop technology solutions and strategies and both manage and participate in their execution.
Proven ability to recruit, develop and motivate an effective technology team.
Strong team player and builder (a collaborator). It is important that this individual be able to manage up, across and down in a proactive fashion.
Self-motivated. This position enjoys both significant support, but also autonomy.
OTHER KNOWLEDGE AND EXPERIENCE
BS/BA plus 5-7 years' experience in building a high performing technology team and achieving aggregate and personal goals.
Knowledge and/or direct experience with Business Intelligence, Data Visualization, and/or planning and forecasting tools. All of these may become future projects that are led by this position.
Moderate to excellent user of MS Office Suite (power point, excel, word, etc.)
TECHNICAL COMPETENCIES
Knowledge or understanding of C# and/or Javascript or other 4GL language.
Legacy MS Windows OS, Windows Desktop (7 & 10), Microsoft Office 365, Report Writing Software (Crystal Reports or SSRS), ERP Software (NetSuite), Relational Databases, Microsoft SQL Server
Windows Server 2003/2008/2012, Active Directory
Networking basics (LAN, WAN, WIFI)
Phone Systems (RingCentral and NEC on premises)
Network vendor management
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee should anticipate the following requirements essential for this position; including:
The ability to communicate orally with others. (Co-workers, management, customers, vendors).
Regular use of a telephone and e-mail for company communication.
Constantly operates a computer and other office machinery
Good manual dexterity for the use of office equipment and tools.
Specific vision abilities including; close, distant, color, peripheral vision, depth perception and the ability to adjust focus.
Sitting or Standing for extended periods (up to 75%).