As the Director of Customer Success, you'll lead the onboarding, implementation, and support of solutions for large health systems, ensuring an exceptional customer experience. You'll drive satisfaction by strategically managing client relationships and collaborating across teams to optimize outcomes and ensure long-term success.
Key Responsibilities:
Lead the onboarding process for new customers, ensuring a smooth setup and engagement with solutions.
Oversee large-scale health system projects, coordinating cross-functional teams to meet client needs.
Manage escalations during go-live phases and develop proactive solutions for seamless implementation.
Collaborate with internal teams (sales, product, engineering, etc.) to refine and scale solutions, ensuring consistency and quality.
Develop customer-facing materials to enhance the onboarding experience and ongoing support.
Build and manage a customer success team focused on delivering high-quality service and maintaining strong client relationships.
Integrate customer feedback into business strategies to drive product improvements and growth.
Qualifications:
10+ years in customer success, account management, or product support, ideally within healthcare or medical device industries.
Proven leadership experience and strategic planning, particularly in growing or early-stage companies.
Excellent communication, organizational, and team-building skills.
Experience with Remote Patient Monitoring and familiarity with compliance requirements in medical devices is a plus.
If you're passionate about driving customer success, apply now!