Develop a User Access Management (UAM) process mapped from two key perspectives:
Site Staff Perspective: Focusing on access for personnel at different operational sites.
Trial-Centric Perspective: Covering the UAM process from study initiation to close-out.
Project Manager:
Ensure timely completion and coordination of the following tasks (all activities handled by internal teams, with the Project Manager overseeing alignment and progress):
Performance analysis and improvement plan for support/helpdesk services.
Investigation outcomes for cases where the current system is not the single source of truth.
Defined timelines for access provisioning, including oversight and monitoring plans, plus a clear communication plan.
Strategy to reduce re-invitation rates by 10%, aiming for investigators to complete tasks with a single email.
Availability of a change management plan to improve the acceptance of login procedures (plan creation led by a separate initiative).
Identification of reasons for unexpected access revocations.
Mapping of the UAM process from both an end-user and trial-centric perspective.
A plan to review and update training and guidance materials.
A strategy to improve transparency of UAM status for field personnel.