Join Us - as we pursue our VISION of becoming one of the world's top 5 restaurant companies, and our MISSION to serve great tasting food, bringing the joy of eating to everyone!
Three Global Employer Excellence Awards • Gallup Exceptional Workplace Award (2020, 2023 & 2024) • Forbes' List of the World's Best Employers • Forbes' List of the World's Top Female Friendly Companies
And declared America's "best chain fried chicken" by Vox Media's food website Eater.
Jollibee Group North America belongs to the JOLLIBEE GROUP - listed in TIME Magazine as one of the 'World's Best Companies in 2023'. JOLLIBEE is ranked as 'Second Fastest-Growing and Fifth Strongest Restaurant Brand in the World' by Brand Finance, the world's leading independent brand valuation agency.
JOLLIBEE - the flagship global brand within the Jollibee Group's extensive portfolio of 18 brands has 1,668 locations across 17 countries as of January 2024.
Jollibee Group North America is seeking a dynamic, creative and highly engaged CUSTOMER RELATIONSHIP MGT (CRM) & LOYALTY MANAGER to lead and manage the strategic priorities of the company's business objectives. The ideal candidate must have a proven track record of managing successful CRM and loyalty campaigns. S/he has a deep knowledge of digital marketing best practices and emerging trends.
Essentially, s/he will develop and implement campaigns that drive best-in-class retention and loyalty for customers at Jollibee Restaurants in North America and balance digital marketing, analysis, and program execution in our fast-paced environment.
To be successful, s/he should have experience executing world-class digital marketing campaigns and comfortable leveraging marketing automation technologies (email, push notifications, in-app and SMS). This role involves leveraging data-driven insights to build and execute strategies that drive customer adoption, engagement, and retention for the Jollibee brand's websites and apps.
Why Join JOLLIBEE GROUP NORTH AMERICA?
We are a stable and fast-growing food service company operating in North America, with a great work culture, a compelling Mission, Vision & Values, and a work environment of family spirit & fun!
We value our team and offer: • Excellent training & career advancement opportunities • Continuous & intentional Learning & Development • Strong family values & culture • Excellent Benefits (Health / Financial / Work-Life):
oJob growth opportunities (Management Development Program, Career Pathing & Succession Planning)
oPaid Leaves (Vacation, Sick, Holidays)
oPaid Life Insurance
oEmployee Discounts
oMeal Privileges
oPotential for annual Merit Increase & Performance Bonus
oAnd other employee perks!
CURRENTLY ON HYBRID WORK SETUP.
JOB REQUIREMENTS • At least a Bachelor's degree in Marketing, Business or a related field or any equivalent related course; with Master's degree, a plus. • At least five (5) years of experience in digital marketing, ecommerce, or related fields, with a proven track record of success in CRM and loyalty management, preferably in a similar industry like Quick Service Restaurant (QSR), or any equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved. • Comprehensive experience tracking and reporting key CRM and loyalty performance metrics. This includes proficiency in analytics tools (Google Analytics 4 or GA4, etc.). • Prior working experience with CRM and loyalty software related to campaign management, email, push notifications, in-app messaging, etc. • Experience with Paytronix and Braze, a plus. • Strong analytical and data interpretation skills. • Excellent communication and interpersonal skills. • Ability to work collaboratively in a fast-paced environment. • Proficient in MS Applications (MS Word, Excel, Powerpoint) and trainable in other software related to the job. • Willing to travel (10% - US & Canada)