Our client in Nashville, TN, is seeking a Bilingual Dispatcher to join their team! The Bilingual Dispatcher will be key in coordinating service requests, managing communication between field crews and customers, and ensuring smooth information flow within the organization. This role requires excellent communication skills in both English and Spanish, along with the ability to multitask in a fast-paced environment.
Responsibilities
Handle incoming calls and respond to service requests in both English and Spanish
Efficiently dispatch service technicians to jobs, ensuring timely responses to customer needs
Keep accurate records of service requests, dispatch activities, and technician status using the customer service management system
Coordinate with field teams to provide updates on service requests and ensure the availability of necessary equipment and resources
Communicate service schedules, delays, and other important information to customers in a clear and professional manner
Assist with resolving customer inquiries and complaints by providing timely, effective solutions
Monitor and track service vehicle locations and offer routing support to technicians as needed
Work closely with other departments to ensure smooth communication and service delivery
Conduct follow-up calls with customers to ensure their satisfaction with services
Perform additional administrative duties as needed
Requirements
High School Diploma or equivalent; additional education in a related field is a plus
Bilingual proficiency in English and Spanish (written and verbal) is required
Previous experience in dispatching or customer service, ideally in the utilities or service industry
Strong organizational skills and ability to multitask in a fast-paced environment
Excellent verbal and written communication skills
Proficient in computer systems and software; experience with dispatch or customer service management software is a plus
Flexibility to work evenings and weekends, as needed
Strong problem-solving skills with a customer-focused attitude
Summary
Apply today
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.