Manager, Project Management at Kastle Systems in New York, New York

Job Description:

Kastle Systems


Manager, Project Management

US-NY-New York

Job ID: 2024-4144
Type: Regular
# of Openings: 1
Category: Service & Installation
Kastle - NYC

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

The Manager, Project Management oversees a team of Project Managers to ensure accurate, timely, and profitable system installations that meet or exceed client expectations. The manager is well-versed in team member responsibilities and directly engages with clients to resolve any issues or disputes, ensuring swift resolution and customer satisfaction.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, PTO & Holidays, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! For more information on our products/services and what it's like to work with us, please visit Kastle Careers.

Pay Range - $94,000 - $127,000 DOE

Responsibilities

Team Leadership and Development:

• Demonstrated ability to use a data driven approach to managing company growth and team performance, work-load balance, align resources to needs and opportunities, optimize productivity and ensure labor supply will meet current and future demand.
• Proven ability to conduct effective, recurring, 1:1s with individual team members to achieve goals and promote employee engagement
• Ability to meet financial objectives by scheduling & managing the system installation & service activities within desired timeframes & budget/margins, as well as meeting the regional forecast to include analysis of variances & initiation of corrective actions to meet installation budget/margin/forecasts.
• Lead, mentor, and manage a team of Project Managers across varying experience levels, ensuring high performance, technical expertise, and ongoing development.
• Foster a collaborative and innovative culture within the team, promoting continuous learning and growth.
• Conduct regular performance reviews, offering constructive feedback and support to help team members achieve individual and departmental goals.
• Collaborate with department and regional leaders to align team objectives with broader organizational goals, ensuring effective resource allocation.
• Ensure the Project Management team receives comprehensive onboarding and ongoing training on company products, system operations, and processes.

Project Oversight and Cross-Functional Collaboration:

• Lead the Project Management team to ensure system installations are completed accurately, on time, and within budget.
• Review and ensure Project Managers create project schedules, provide status updates, and manage billing, including progress billing, final billing, and monthly invoicing, in a timely manner.
• Serve as a liaison between departments to streamline processes and enhance cross-functional efficiency.
• Coordinate with internal teams, building representatives, and tenants to address issues and facilitate timely solutions.
• Manage certain high-profile projects as needed.
• Assist staff in prioritizing projects and in determining resource and material requirements.
• Ensure Project Managers maintain thorough project documentation and compile complete records for handover to the Customer Success team.

Continuous Improvement and Industry Leadership:

• Regularly solicit feedback from staff, customers, and management to identify and address any barriers affecting the department’s ability to deliver high-quality services.
• Stay current with company services, technology, and internal processes.
• Keep informed of emerging trends in property technology, electronic security, and integrated systems, ensuring the team remains competitive and up to date on the latest innovations.
• Collaborate with Product and Engineering teams to relay customer feedback and industry insights, helping shape the company’s product development strategy.
• Lead post-project reviews for large-scale installations, capturing lessons learned and driving continuous improvement within the Project Management team.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Requirements (Education, Experience, Knowledge, Skills, and Abilities)

• Bachelor's degree in a related field or equivalent professional experience.
• PMP Certification preferred.
• 5+ years of project management experience, ideally within the electronic security or property technology industry.
• 3+ years of experience managing or leading Project Managers, with a proven ability to develop talent and achieve results.
• Strong track record in managing large, complex projects from design through implementation, with a focus on client satisfaction and technical accuracy.
• Excellent interpersonal and communication skills, with experience managing high-stakes client relationships and facilitating cross-functional collaboration.
• Proficiency in CRM platforms such as Microsoft Dynamics.
• Ability to thrive in a fast-paced, innovative environment while maintaining both strategic vision and attention to detail.

PI251553194

Salary:

$99,425.00

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