Strategic Account Customer Specialist at McKesson in Richmond, Virginia

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


Are you a detail-oriented professional with a passion for building strong relationships and driving results? McKesson is looking for an Strategic Account Customer Specialist to join our team and manage the overall health of several multi-million-dollar large accounts.



What You'll Do:

• Drive Processes: Collaborate with internal teams to ensure compliance with service level agreements and metrics for rostering, margin opportunity, and contract connections. -


• Consultative Partner: Build dedicated relationships and serve as the single point of contact for day-to-day contract activities. -


• Coordinate Efforts: Work closely with Account Managers, Customers, Group Purchasing Organizations, Contract Administration, Suppliers, and other business partners. -


• Communicate Proactively: Keep account managers and customers informed about account health, GPO and contract connections, margin opportunities, and customer projects. -


• Deliver Quality Resolutions: Interpret account issues, research available resources, and apply solutions efficiently. -


• Make Informed Decisions: Navigate ambiguity and complexity to make sound decisions with imperfect information. -


• Obtain Documentation: Coordinate with suppliers for supporting contract documentation and assist customers in resolving eligibility issues.

What We're Looking For:

• Communication Skills: Excellent verbal and written communication skills with a high level of confidence and professionalism.


• Attention to Detail: Strong organizational skills and a keen eye for detail.


• Problem-Solving: Ability to analyze information, identify root issues, and resolve complex problems timely.


• Adaptability: Quick to adjust and adapt to change.


• Prioritization: Skilled in multitasking and balancing the needs of internal and external customers. -


• Excel Proficiency: Intermediate to advanced skills in Microsoft Excel (pivots, formulas) and the ability to analyze large datasets.


• Big Picture & Detail-Oriented: Ability to understand both high-level and detailed perspectives.

Experience:



2+ years in customer, sales, or contract administration support.



Preferred Qualifications:

• Relationship Building: Ability to foster effective working relationships within and across organizational lines.


• Independence: Able to work independently with minimal supervision. -


• Results-Oriented: Focus on achieving results rather than completing tasks.


• Knowledge: Familiarity with Group Purchasing Organizations and contract administration.


• Salesforce: Experience with Salesforce is a plus. -


• Executive Interaction: Comfortable interacting at the executive level.

Education:

• 4-year degree or equivalent experience.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$22.14 - $36.90



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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