Location Boston, MassachusettsUS
Job ID REQ-053770
Responsibilities:
Lead a global External Workforce (EW) program, from implementation to maintenance, to ensure the organization, process and model supports the business needs
Partner with internal stakeholders (Talent Acquisition, HR, Procurement Legal and IT) to build and maintain all processes to support the EW program across all geographies
Responsible for selecting and managing relationships with permanent placement agencies, along with monitoring the cost-effectiveness and success rates
Develop and manage strong governance, standard operational procedures (SOPs) as well as service delivery metrics (SLAs and KPIs)
Manage the day-to-day functions of the Managed Service Provider (MSP) and Vendor Management System (VMS)
Manage the MSP relationship to ensure excellent customer service, compliance, process simplification in order to maximize the effectiveness of the program
Responsible for all program compliance management including the creation and implementation of policy documentation, training and communication
Serve as point of escalation internally for complex EW program issues
Lead all global external workforce projects and initiatives
Maintain a competitive understanding of best practices and emerging trends (specifically in life sciences and diagnostics industry) to recommend enhancements to the program
Leverage EW-related data and metrics to proactively identify and recommend opportunities for improvement
Oversee contractor compliance, including proper classifications of staff augmentation, payrolling, 1099, SOW workers
Partner with the MSP to create a preferred staffing model and partner programs, including, but not limited, to college interns, diversity initiatives, and direct hiring
Work with key stakeholders to ensure the onboarding and off boarding of non-employees are aligned to our company values and follows company policies and external governing entities
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time
Location: Mostly REMOTE with some meetings in MA and/or CT so need to be in reasonable driving distance from those locations.
Basic Qualifications:
Bachelor's Degree
5+ years of experience managing a global external workforce program, ideally in a high-growth company
Minimum of 3 years' experience in the engagement processes (sourcing, contracting, onboarding, escalation management) for all non-employee contractors
Preferred Qualifications:
Advance Degree or MBA
Experience with global external workforce programs
Knowledge of EMEA and APAC regulations and laws
Experience working with or in support of diverse communities or working in companies with a global base
Certified External Workforce Professional (CEWP)
Project management experience which includes leading, planning, organizing and implementing multi-component programs
Experience communicating and influencing decisions at the senior leadership level and challenging the "status quo"
Ability to multi-task and has excellent communication as well as presentation skills
Proven experience working cross-functionally with all levels of management, both internally and externally
Advance knowledge in Microsoft Office applications - Word, Excel, PowerPoint
Prior experience and proficiency with Workday
Experience with Vendor Management Systems (VMS) integrations
VMS offerings, such as Wand, Fieldglass, Beeline
The annual compensation range for this full-time position is $103,480 to $155,480. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.