GSOC Deputy Operations Manager (Hybrid) at Pinkerton Consulting & Investigations, Inc. in Jersey City, New Jersey

Job Description:

The Global Security Operations Center (GSOC) Deputy Operations Manager, assigned to one of Pinkerton's global clients, is responsible for overseeing the first line oversight of GSOC services, which includes active monitoring of executive suites, after-hours alarm response, after-hours critical security technology incident escalation/troubleshooting, multidiscipline incident coordination/response, travel risk management, geopolitical horizon scans, risk intelligence processing, and continuous call/email intake for all Global Security departments and teams. The position will have a hybrid work schedule (in office/remote) located in Jersey City, NJ.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Supervise and manage the Global Security Operations Center (GSOC) for a large international company, ensuring 24/7 monitoring and response through a team of operators and analysts.
3. Ensure timely and effective response to security incidents and emergencies, coordinating with internal and external stakeholders to enhance the overall security posture.
4. Oversee the collection and analysis of security data to inform risk assessments and decision-making and conduct risk assessments with actionable recommendations.
5. Develop and implement standard operating procedures for GSOC operations, ensuring compliance with company policies and regulatory requirements.
6. Conduct performance reviews and provide ongoing training and development for team members, designing and leading security drills and exercises to test readiness and response capabilities.
7. Prepare and present comprehensive reports on GSOC activities and incidents to senior management.
8. Collaborate seamlessly with Global Security Operations personnel abroad, Global Investigations personnel, and other business units such as Facilities, Real Estate, Travel, Global Mobility, and Enterprise Resiliency.
9. Manage, administer, and work within software programs that support operational processes such as executive security, emergency notification, global incidents, travel tracking, common operating picture, critical event management, etc., to ensure readiness and reliability.
10. Work across multiple time zones and cultures.
11. All other duties, as assigned.

Bachelor's degree in Corporate Security, Risk Management, Crisis Management, or related field and seven years of experience working in a GSOC environment, preferably pertaining to law enforcement, military, and/or security leadership experience are required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Knowledgeable in security practices and strong management experience.
• Global Security Operations Center (GSOC) experience.
• Knowledge of security procedures, life safety, and business continuity.
• Serve as a positive and effective team leader.
• Strong familiarity with all major social media platforms, world news, and current events.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal, written, and presentation skills.
• Ability to identify and adapt quickly to emerging situations.
• Strong team building and development skills.
• Able to work with highly confidential information.
• Demonstrates strong analytical, problem-solving, and organizational skills.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Computer knowledge; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Must be able to work any shift including evenings, weekends, and holidays to ensure successful completion of work assignments.
• Travel, as required.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.