Service Dispatcher at Norlift, Inc in SPOKANE VALLEY, Washington

Job Description:

Job description

JOIN OUR GROWING TEAM!
Are you a master multitasker with exceptional organizational skills? We're seeking a reliable and efficient Service Dispatcher to coordinate field service operations. Your role will involve scheduling, dispatching, and ensuring seamless communication between our technicians and clients. If you thrive in a fast-paced environment and excel at problem-solving, apply now to be a vital part of our dynamic team! At Norlift you can find a family friendly atmosphere, work-life balance and the best customer service. We value people and strive for satisfaction in all areas.
WHAT YOU WILL DO:
- Receive and prioritize service requests from clients
- Efficiently dispatch service technicians based on skillset, location, and urgency
- Maintain clear communication with customers and field personnel
- Monitor service progress and provide updates to clients as needed
- Assist in scheduling and optimizing service routes for efficiency
- Collaborate with other departments to ensure seamless service delivery
- Document and maintain accurate records of service activities
- Perform other duties as assigned
WHAT YOU WILL NEED:
Excellent communication, telephone etiquette and customer relations skillsPrior experience in dispatching or a related field is preferredProficient in technology/computersFriendly and positive attitudeHigh degree of integrity and professionalismAttention to detail and accuracyEffective multi-tasking
WHY CHOOSE US?
At Norlift we value our employees contributions and provide a supportive and inclusive work environment. Joining our team means becoming a part of a close-knit group that values collaboration and growth, and a chance to contribute to the success of our organization.
NORLIFTS CORE COMPETENCIES:
The Golden Rule
We strive to treat others - whether our team, our vendors, or our customers - as we ourselves wish to be treated
Ownership Mentality
We take initiative, seek out solutions, and hold ourselves accountable to follow through with results
Unwavering Integrity
We do what is right, even when it's costly
Humble Confidence
We have confidence in the value we bring, while never forgetting there is always more to learn
Selfless Teamwork
Success is never merely an individual effort - it is the result of people supporting one another to get the job done
Excel Still More
Having done all these things, excel still more
If you are a proactive and customer-focused individual with a knack for coordination, we invite you to apply for this exciting opportunity. Join our team and contribute to delivering exceptional service to our valued clients.
*Must be able to successfully complete a drug screen and background check

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

401(k)401(k) matchingDental insuranceEmployee assistance programHealth insurancePaid time offRetirement planVision insurance

Schedule:

8 hour shiftDay shiftMonday to FridayNo weekends