Lead Collections Specialist at Roth Staffing Companies in Portage, Michigan

Job Description:

Duration: 1-year


Location: Portage, MI


Pay Rate: $30.00-$40.00/hour, depending on experience


What you will do:


As the Lead Collections Specialist, you will be responsible for performing customer account reconciliations and collections activities for a large number of small to medium customer accounts.


* Reconcile each customer account and provide all pertinent information needed to resolve each transaction; keep log of customers that have been contacted and track progress


* Secure accurate customer contacts and email statements with detailed notes, invoices, and formation


* Proactively and timely escalate collection or reconciliation issues


* Work with other Invoice to Cash teams to help resolve operational issues and improve processes


* Escalate high-risk customers and internal scenarios preventing payments; proactively and timely escalate collection or reconciliation issues


* Provide Collectors and internal teams the information to log /research /resolve disputed invoices, including price, tax, short-payments, over-payments, unapplied payments, etc.


* Promote strong collaborative relationships with internal customers, including Collectors, Customer Service, Sales, etc.


What you need:


* High School Diploma or GED, required


* Five (5) years' relevant work experience, required


* Experience in business-to-business collections, accounts receivable or finance, preferred


* Strong proficiency in Word, Access, Outlook, Oracle, JDE, GETPAID and advanced skills in Excel (including data analysis tools i.e. queries, pivot tables, etc.), highly preferred


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.