Community Health Worker at Cambia Health in Portland, Oregon

Job Description:

Care Advocate II - Community Health Worker

Field-Based position in Seattle and Portland/Vancouver Areas

• This is a field-based position with frequent in-state travel required.
  
  


• Must have reliable transportation and you must be located within the areas of the serviced facilities to be considered for this role.
  
  


• Must be able to meet the required patient visits per day.
  
  

Seattle Area:



UW Medical - Seattle, Evergreen - Seattle, Harborview Medical - Seattle, Swedish Medical - First Hill, Swedish Medical - Cherry Hill, Virginia Mason - Seattle, Overlake Medical - Seattle



Portland Area:



Legacy Salmon creek, PeaceHealth Southwest, Legacy Emmanuel, Legacy Good Samaritan, Legacy Meridian Park, Adventist Health Medical, OHSU, Providence Portland.



Build a career with purpose. Join our
Cause
to create a person-focused and economically sustainable health care system.



Who We Are Looking For:
Every day, Cambia's dedicated team of Care Advocate's are living our mission to make health care easier and lives better.



The Care Advocate II participates in the integrated approach to care management for members. This role provides outreach as part of specific care gap initiatives or as an on-going part of a care management team. The position works with members to achieve their personal health outcomes by removing barriers and providing support and education. The Care Advocate II encourages engagement in health-related activities and programs and provides appropriate referrals to internal or external services and resources.



What You Bring To Cambia:




Qualifications:

• Associate's degree
  
  


• Clinical certification such as a CNA, Medical Assistant
  
  


• 5 years of health-related experience including at least 2 years of Care Advocate or similar experience or an equivalent combination of education and experience.
  
  

Skills and Attributes:

• Strong communication skills with the ability to effectively interact with a wide variety of individuals on highly sensitive topics.
  
  


• Strong customer service skills including listening, patience, empathy and maintaining confidentiality.
  
  


• General organization, data entry and administrative skills.
  
  


• Proven ability to effectively handle multiple tasks and prioritize workload.
  
  


• General computer skills (including use of Microsoft Office, Outlook, Internet search).
  
  


• Ability to work a varied schedule such as early evening.
  
  


• Basic knowledge of medical terminology and familiarity with topics such as specific disease and lifestyle topics and related resources.
  
  


• Ability to work independently, to prioritize work, meet deadlines and achieve operational standards.
  
  


• Ability to research and problem solve in a creative manner to reach a solution.
  
  


• Ability to identify when it is appropriate to refer to others.
  
  


• Knowledge of health-related topics and a general understanding of clinical services programs such as Utilization Management, Care Management and Disease Management. Typically demonstrated by at least 2 years of successful Care Advocate experience and ability to handle a wide range of member issues or interventions.
  
  


• Proven ability to effectively engage and motivate others to take action regarding their health.
  
  


• Proven ability to work collaboratively in a team environment and actively contribute to a team success.
  
  


• Ability to understand clinical documentation such as hospital discharge plans or clinical progress notes to make appropriate care management referrals.
  
  


• Demonstrated ability to be pro-active such as taking on additional projects and continuing to develop skills.
  
  

What You Will Do at Cambia:

• Initiates outbound telephone calls or emails to members identified for the Regence Care Management Programs for defined care gap initiatives.
  
  


• Utilizes motivational interviewing and behavioral change principles to encourage engagement in health-related activities and programs.
  
  


• Educates members by providing the tools and information they need to adhere to nationally recognized preventive screenings, discharge and treatment plans.
  
  


• Works with a Care Manager to assure that member needs are met through identification and referral to appropriate resources.
  
  


• Makes referrals to licensed clinical staff as appropriate.
  
  


• Utilizes the applicable care management platform to appropriately record and track member interactions.
  
  


• Initiates outbound telephone calls to members in potentially complex healthcare situations (e.g. hospital discharge or admission to skilled nursing facility).
  
  


• Provides members with support, encouragement and education to improve the member's ability to make informed healthcare decisions, navigate care options and to take actions in order to improve well-being and prevent/minimize disease.
  
  


• May assist with activities in support of the Clinical Services Team, including but not limited to program communications and training.
  
  


• Identifies areas in need of improvement in all aspects of program and provide recommendations for solutions.
  
  

#LI-remote



Work Environment:

• May be required to work alternate work schedule or overtime.
  
  


• May be required to work outside normal schedule.
  
  

he starting hourly range for this role is $23.00 - $34.15/hour, depending on candidate's geographic location and experience.


The annual incentive payment target for this position is 5%.



About Cambia



Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.



Why Join the Cambia Team?



At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.


• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.


• Grow your career with a company committed to helping you succeed.


• Give back to your community by participating in Cambia-supported outreach programs.


• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.


In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.


• Annual employer contribution to a health savings account.


• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.


• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).


• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).


• Award-winning wellness programs that reward you for participation.


• Employee Assistance Fund for those in need.


• Commute and parking benefits.

Learn more about our benefits.


We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.


We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.


If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. Apply Now