Director, Board and Executive Operations at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

**This role is based in our North Phoenix, AZ office and requires onsite attendance.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Self-starter who executes corporate objectives and threads them into agendas for high profile and executive meetings, including Board of Directors meetings (3/year), Board Committee meetings, Executive Advisory Board meetings, and high level executive leadership team meetings. Develops executive presentations, informational papers, fact sheets, and correspondence to communicate operational objectives, performance expectations, project deliverables, and deadlines/timeframes. Responsible for Board and Committee meeting management and administration, and proactively building Board member engagement. Works with Legal to oversee Board governance requirements. Works with Communications to customize Board and Committee member updates and determine ways to build Board engagement. Successfully plans and executes TriWest's shareholder and committee meetings including material management such as coordination of agenda reviews with the appropriate owner/Chair and materials, coordination, editing and posting of materials, and taking minutes. Interfaces with President and CEO, SVP of Investor Relations, Communications and Management Support, the Executive Assistant to the President and CEO, and General Counsel regarding Board and Committee meeting agendas and materials and approvals.

Leads on-site Board meeting content support team, responsible for Board and Committee meeting minutes and management; manages written communications and highly-sensitive documents related to the Board of Directors and Committee meetings. Utilizes proactive planning, organizational, presentation development, editing, and writing skills. Engages in strategic planning of future Board and Committee meetings and shareholder events to ensure their success.

Education & Experience

Required:

• Bachelor's degree in Communications, Business Administration, Healthcare Administration or related field
• 10+ years Board/Executive meeting management and/or governance experience, with the majority of time working in a large sized corporation and their executive leadership
• 10+ years extensive experience in written and oral communications to include business editing skills and presentation development
• Experience in project management, process improvement, and business and operational planning a plus
• Proven record of being extremely detail oriented and proficient in managing multiple projects and critical timelines simultaneously

Preferred:

• Master's degree in Communications, Business Administration, Healthcare Administration or related field
• Diligent BoardBook application experience

Key Responsibilities

• Works closely with leaders in the company to proactively prepare documents, including draft agendas, for executive leadership meetings.
• Tracks action items from executive meetings; tracks and follows up with leaders on due outs.
• Manages against annual calendar to prepare for Board and leadership meetings, including timeline of materials and working cross functionally with areas to inform of their deliverables, review, send back for rework, etc., to ensure materials are in alignment with meeting agenda and purpose.
• Tracks receipt of deliverables across the enterprise. Ensures all materials are edited by the due date, and in standardized templates for Board and executive meetings.
• Creates content for written customized monthly Board and Committee member updates. Works closely with VP, Communications and Creative Services to creatively deliver content to Board and Committee members.
• Conducts Board meeting management including creating and posting documents to shareholder portal, preparing draft Board agendas, taking minutes at meetings, editing documents, tracking meeting action items and following up with appropriate individuals. Takes minutes of the Board and Committee meetings, and routes them for business owner review and approval.

• Helps plan and execute Board of Directors and formal Board Committee and Executive Advisory Board Meetings; organizes content team to support on day-of meetings.
• Proposes agenda ideas and coordinates reviews and approvals on materials by interfacing with President and CEO, SVP of Investor Relations, Communications and Management Support, and other high-level leadership at TriWest as needed.
• Maintains repository for shareholders of highly-sensitive financial statements for TriWest and is entrusted with confidential documents and materials; upholds discretion while working with executives.
• Travels to meeting locations and leads on-site materials support team, including taking minutes, preparing Chair notes, and interfacing with high-level executives including CEOs from TriWest's stockholders to create a successful meeting experience for all participants.
• Proactive; requires minimal supervision; models effective leadership skills; communicates effectively with other team members.
• Collaborates with business units to gather appropriate content for meeting materials and assists as needed with presentation and written update development.
• Detail driven; edit materials.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapts to different styles; listens critically; collaborates.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Multi-Tasking / Time Management: Proactively prioritizes and manages actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Team-Building / Team Player: Influences the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Project management skills; ability to effectively interact and maintain effective working relationships with all levels of TriWest staff and with external shareholder organizations; ability to consistently meet meeting materials deadlines.

Working Conditions

Working Conditions:

• Must be available to cover any work shift
• Works within an office environment, with moderate travel required a minimum of four times per year
• Extensive computer work, with prolonged sitting
• Works within a hybrid work environment

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.