Clinical Operations Leader (NICU) NIGHTS at Nemours in Wilmington, Delaware

Job Description:

NICU Clinical Operations Leader - Full Time Night Shift

The NICU Clinical Operations Leader (COL) is responsible for providing clinical leadership in our 30-bed Level IV NICU. In collaboration with the interdisciplinary care teams, the COL oversees staffing and patient flow to ensure optimal patient outcomes and associate support. COL responsibilities include front-line staff supervision, performance management, and clinical leadership at the unit and organizational level. Additionally, COLs provide direct patient care in the roles of bedside nurse, charge nurse, and as a member of the neonatal resuscitation team.

REQUIREMENTS

• Minimum 3-5 years of Level III-IV NICU experience required
• Bachelor of Nursing degree from an accredited school of nursing
  Current Delaware State Board of Nursing Licensure
• Previous leadership experience and neonatal certification (RNC-NIC) preferred
• Established teamwork and communication competency

Clinical Judgment :

• Develops, implements, evaluates, and modifies clinical practice to meet individual patient and family needs.
• Collects and interprets complex patient flow data. Focuses on key elements of situation while sorting out extraneous detail and exercises clinical judgment based on an immediate grasp of the whole picture for the patient population.
• Collaborates with the physician in charge to coordinate flow and adjusts resources to meet patient care demands.

• Identifies clinical questions. Seeks advice, resources or information to improve patient care.
• Utilizes and contributes to evidence-based practice of continuous improvement and flow strategies.

• Shares clinical expertise with associates and provides coaching and direction for the optimal quality of care and patient and family experience.
• Initiates cost-effective and appropriate quality care by:
  
  
  • Reviews and adjusts nursing assignments of associates in collaboration with nursing leadership to insure adequate coverage in a cost-effective manner.
  • Leads scheduled team huddles and calls for other huddles as conditions in the unit change. Ensures key performance metrics are shared.
  • Provides recommendations to improve workflows and efficiency.
  
  
• Consistently shows empathy, sensitivity and insight and is able to intervene in stressful situations.
• Contributes to a nurturing environment that is supportive of colleagues in less-than-optimal situations.

• Fosters a non-discriminatory climate, recognizing, supporting cultural diversity.
• Anticipates and integrates cultural differences into patient and family care.

• Advocates on behalf of patients/ families and personnel, promoting adherence to the ANA Code of Ethics for Nurses.

• Collaborate with the multidisciplinary team as well as associates working in ancillary departments for optimal outcomes throughout the continuum of care or admission to hospital.
• Works as a team member to ensure optimal patient outcomes. Supports colleagues by maintaining an attitude of respect and interdependency.

• Participates in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.
• Demonstrates leadership ability in responding to situations and efficiently uses existing resources.

• Individualizes patient and family teaching, utilizing available electronic resources.
• Provides coaching, feedback, and mentorship to support staff at all stages of learning.