Customer Support Representative I at The Judge Group Inc. in Johnston, Iowa

Job Description:

Location: Johnston, IA

Salary: Negotiable

Description:
Job Title: Customer Support Representative I


Location: Johnston, IA


Support Hours: 7 am - 6 pm CST, Monday - Friday (8-hour shifts within this window)


Primary Responsibilities & Duties:


- Provide front-line technical support and solutions to customers via telephone, email, and chat.


- Address product-related inquiries, issues, and concerns to optimize customer satisfaction and retention.


- Handle common calls and emails related to:


- General product questions, availability, and compatibility.


- Issues/complaints for Ag, Residential and Commercial Turf, and Golf products.


- Warranty registration and extended warranty coverage.


- Out-of-warranty assistance.


- Parts and publications lookups.


- Loyalty Rewards programs.


- Document each customer interaction effectively.


Special Considerations:


- Training and mentoring will be on the 8am-4:30pm shift for approximately 6 weeks.


- Full productivity is expected to be reached within 3-4 months from the start date.


- Training includes 2 weeks of classroom training and 2-4 weeks of on-the-job training with an experienced technician.


- Responsibilities may include Tier 1 or Tier 2 support.


Required Skills, Knowledge, and Relevant Work Experience:


- Strong interpersonal communication, negotiation, and conflict resolution skills.


- Excellent written and verbal communication skills.


- At least 6 months of customer service/support experience.


- Proficiency with Microsoft Office products.


- Strong computer, research, and troubleshooting skills.


- Availability to work support hours and occasional holidays.


Desired Skills, Knowledge, and Relevant Work Experience:


- Knowledge of agriculture, turf (mowers), and utility vehicles.


- Prior work experience in Agriculture or Technology dealer channels.


- Associate's or Bachelor's degree in Agriculture, Business, Communications, Engineering, IT, or a related field.


Additional Information:


- Visa sponsorship is not available for this position.


- Candidates must complete and attach the prescreen questionnaire to their profile to be considered.

Contact: akumar17@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now