Executive Director Mission Services Wisconsin at Goodwill Industries of SE WIS in Milwaukee, Wisconsin

Job Description:

The Executive Director, Mission Services WI is a champion in the advancement of Goodwill's mission through creating diverse, new and innovative programs and services, including the oversight of established programs.

RESPONSIBILITY LEVEL:

The Executive Director Mission Services WI is innovative, mission-focused, collaborative, and focused on people and results. A champion in the advancement of Goodwill's mission through creating diverse, new and innovative programs and services, including the oversight of established programs. The Executive Director Services WI oversees and supports state-based community impact by ensuring operational effectiveness of staff and programs.

Develops long- and short-term business strategies (3-5 years), and oversees implementation for Mission programs, specifically youth engagement, workforce development, and community services. Is heavily involved in developing departmental standard operating procedures. Forecasts and plans annual operating and capital budget, implements cost-savings measures. Maintains and adjusts operating budget, manages expenses based on changes in internal or external factors, and communicates budgetary performance. Typically works on projects and initiatives that span 2-5 years. Responsible for integration of systems, systems metrics and analysis.

PRINCIPAL DUTIES:

1. Lead the planning and evaluation of programs: Oversee the strategic planning, conceptualization, development, , growth, sustainability, and evaluation of all state-based programs and services. Ensure alignment with the organization's mission pillars (Youth Engagement, Workforce Development, and Community Services), maintaining the highest standards of quality and effectiveness while expanding and scaling to meet community needs.

2. Develop strategic employer, community and local government partnerships: Pursue and establish major employer and government partnerships in line with Goodwill's strategic priorities to address community workforce development needs. Devise and implement strategies to enhance mission impact, drive business growth and people impact, improve quality, and increase funding and support across assigned projects and service areas, including collaborations with strategic community-based partners.

3. Collaborate for funding opportunities: Work closely with the Vice President of philanthropy and development team to identify and secure state-based funding opportunities, grants, and donations that support program growth and sustainability. Partner with grant management to ensure program design proposal is captured accurately and stated outcomes are aligned to capacity and capabilities, while leading the overall program design and overseeing implementation.

4. Financial oversight and accountability: Partner with the Finance team to manage financial KPIs, holding direct reports accountable for spending decisions. Leverage Director team to understand initiatives and financial performance, providing guidance as needed. Identify financial risks and areas of underperformance, collaborating with the team to develop and execute solutions that ensure the success of state-based Goodwill Mission programs, both currently and in the future.

5. Promote Goodwill and build community relationships: Advocate for Goodwill and its services among community leaders and local networks. Partner with Community Relations team to identify and champion activities and establish strong working relationships with local public and private resource agencies, ensuring appropriate referrals to Goodwill.

6. Develop Director-level leadership: Cultivate a high-performing Director-level team, fostering growth in their roles and ensuring they function as a collaborative, goal-oriented leadership team. Set individual and team goals that ensure the current and long-term success of programs. Ensure Directors are effectively managing their teams, partnering with the Chief Mission Officer and Human Resources to create development plans and hold staff accountable when necessary.

7. Leading and Developing Talent: Manages organizational design for area of responsibility and directs talent planning, hiring, development and training of staff. May participate in succession planning discussions. Networks and sources for positions throughout the organization.

8. Project and Change Management: Serves as project owner for high complexity department, cross-functional or multi-location projects and improvement initiatives. Set project direction including project scope, timeline and resources. Accountable for making decisions and project success. Manages change through effective planning, communication and coaching. Builds and participates in leadership coalition supporting and implementing organizational change.

9. Community Engagement: Actively engages with community partners and links activities to business performance.

10. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Bachelor's Degree or experience equivalency, and a minimum of 8 years' experience.

2. Travel to WI and IL.

LEADERSHIP COMPETENCIES:

1. Business Insight: Demonstrates thorough business/industry knowledge and can synthesize business information and respond to changing market dynamics effectively. Proactively monitors external factors and policies that may affect the organization. Uses knowledge to plan work and guide decision making.

2. Courage: Fosters a culture that supports people taking well-reasoned risks, regardless of outcome and appropriately advocates for decisions that are for the good of the organization. Confronts actions that are inconsistent with the Guiding Principles and demonstrates the ability to provide leadership through high-stakes situations, crises, or conditions of uncertainty.

CORE CULTURALCOMPETENCIES:

1. Customer Focus: Fosters a customer service-focused environment with a sense of urgency and importance of meeting the customer's needs. Establishes organizational partnerships with key customers and ensures resources and support are focused on meeting customer needs.

2. Values Differences: Cultivates an environment that makes all people feel valued and that encourages and supports diversity and inclusion. Sponsors and mentors people from a variety of backgrounds and perspectives. Applies understanding of cultural differences to create value and help meet business goals.

3. Communicates Effectively: Promotes a free flow of information throughout the organization and demonstrates candor and openness when discussing major organizational initiatives. Creates venues for constructive dialogue and ensures organizational information is cascaded to a wide variety of audiences at all levels.

4. Situational Adaptability: Demonstrates flexibility in a changing, competitive environment and initiates change in response to the cues in the external environment. Adapts leadership style in response to a broad range of situations and challenges that ingrains flexibility within the organizations structures, systems and culture.

5. Drives Results: Drives organization to achieve results that have a direct impact on business performance. Pushes the organization to move forward in difficult circumstances and eliminates obstacles that affect organizational performance.

6. Ensures Accountability: ensures the organization meets commitments and holds leaders accountable for team performance. Sets and monitors goals that align with organizational strategy creating an environment of accountability for meeting agreed upon expectations and performance expectations.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(SEW)