Google Workspace - Client Success Manager - UpCurve Cloud at Gannett in Gannett, Virginia
Posted in Other about 4 hours ago.
Job Description:
About UsUpCurve Cloud is a leading Google Cloud Partner, delivering powerful cloud solutions to help businesses grow and succeed. We specialize in Google Workspace deployments and support, focusing on outcomes that drive value for our clients.
Base Salary: $65,000 - $75,000 (plus commission plan)
Position Overview: Client Success Manager (Sales & Relationship-Focused)
We are looking for a strategic, relationship-driven Client Success Manager who can work an existing book of business while proactively identifying new opportunities to drive growth. This hybrid role balances consultative account management with a sales mindset, ensuring clients get the most value from Google Workspace while identifying future upsell or cross-sell opportunities.
The ideal candidate is as comfortable nurturing long-term relationships as they are at spotting opportunities for revenue expansion. Success in this role requires the ability to serve as a trusted advisor, providing hands-on support to clients, while strategically harvesting accounts for future growth.
Key Responsibilities
- Account Management & Growth: Maintain and nurture relationships with key clients, ensuring retention and high satisfaction.
- Identify Opportunities: Actively hunt for upsell and cross-sell opportunities within existing accounts to grow revenue.
- Trusted POC: Serve as the primary point of contact for clients, resolving issues and providing consultative guidance.
- Solution Design & Support: Partner with clients to design and implement Google Workspace solutions that align with their goals.
- Feedback Loop: Gather and communicate client feedback to help enhance our products and services.
- Proven Account Management Experience: 3+ years in a client-facing role with success in managing relationships and driving growth.
- Sales Mindset: Demonstrated ability to spot revenue opportunities and capitalize on them through consultative selling.
- Google Workspace Expertise: Google Workspace Admin Engineer Certification required, with experience implementing and troubleshooting solutions.
- Strong Communicator: Able to explain technical concepts clearly to a variety of stakeholders, both technical and non-technical.
- Problem-Solver: Comfortable working independently to solve client challenges and create long-term value.
- Competitive Compensation: Base salary with performance-based incentives tied to revenue growth and account expansion.
- Comprehensive Benefits: Health, dental, 401k, and more.
- Professional Development: Access to industry certifications and ongoing training.
- Collaborative Team: Join a supportive team committed to delivering practical, client-centered solutions.
This role is perfect for someone who enjoys managing relationships while hunting for new business. If you excel at being both a trusted advisor and a growth driver, this is your opportunity to build lasting relationships and generate meaningful results.
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The annualized base salary for this role will range between $38,700 and $81,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable.
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