CRM System Specialist (Enrollment Management) at Clemson University in Clemson, South Carolina

Job Description:

Clemson University



Job ID:109375

Location:Alumni

Full/Part Time:Full-Time

Regular/Temporary:Regular

JOB SUMMARY:

The Customer Relationship Management (CRM) System Specialist plays a key role in supporting the day-to-day functionality of the CRM system and providing comprehensive Slate support for special programs (e.g., Honors College, New Student Orientation). Serve as first-level support for all concerns related to Slate raised by users. Work in project teams to support the implementation of new Slate functionality. Assists the Enrollment Management communications team with emails, portal content, and other communication initiatives in Slate.

JOB DUTIES:

45% - Essential - Functional Development and Process Optimization: In alignment with Enrollment Management priorities, provide comprehensive Slate support for special programs (e.g., Honors College, New Student Orientation) including building and updating applications, Reader and workflow functionality, event registration forms, and post-event surveys. With guidance from the CRM manager and in partnership with the Slate Co-Captains, support the day-to-day functionality of the CRM system and identify, analyze, and implement improvements to CRM workflows and processes to enhance efficiency and effectiveness. Assist with Slate security and compliance.

20% - Essential - Diagnostics & Support: Serve as first-level support for concerns related to Slate raised by users, collecting necessary details and triaging the requests for the team, including first-level diagnostics. Provide comprehensive Slate support for campus partners, including building and maintaining reports, training and troubleshooting.

20% - Essential - Project Management: In collaboration with campus partners and CRM team members, manage Slate projects and support the implementation of new Slate functionality via project teams. Assist in establishing project expectations, developing project timelines, coordinating task assignments, setting up meetings, testing functionality, and managing stakeholder feedback.

15% - Essential - Communications: Assists the Enrollment Management communications team with emails, portal content, and other communication initiatives in Slate. Collaborates with campus partners to create communication plans and timelines for special programs, such as Honors College, New Student Orientation, and enrollment pathway programs.

MINIMUM REQUIREMENTS:

Education - High School Diploma or Equivalent
Experience - Experience in computer system development and modification

PREFERRED REQUIREMENTS:

Education - Bachelor's Degree
Experience - Experience in Higher Education, specifically with Slate, is preferred

RESPONSIBILITIES:

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

Education - Bachelor's Degree
Experience - Experience in Higher Education, specifically with Slate, is preferred

WORKING CONDITIONS:

No Work Conditions

WORK SCHEDULE:

Standard Hrs: 37.5

JOB LOCATION:

Clemson, SC

APPLICATION DEADLINE:

October 31, 2024

CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.

PI251754519

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