Supervisor of Safety and Compliance - Waldorf Astoria Chicago at Hilton Global in Chicago, Illinois

Job Description:

Waldorf Astoria is looking for a Safety and Compliance Supervisor to join the team in Chicago's Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 214 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

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What will I be doing?

As a Safety and Compliance Supervisor , you would be responsible for assisting with hotel and company-wide compliance and trainingto ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversee the control and organization of lost and found items.
• Maintain communication with guests regarding their lost items and coordinate shipping of recovered items.
• Track and manage all workers' compensation claims and incident reports.
• Ensure accurate documentation of incidents and follow-up on claims as needed.
• Organize and conduct monthly safety training for all departments to ensure compliance with safety protocols.
• Lead monthly safety committee meetings, addressing safety concerns and improvement initiatives.
• Deliver safety presentations to all new hires during their onboarding process to familiarize them with the property's safety protocols and procedures.
• Serve as the primary point of contact between external security team and the hotel, addressing staffing needs, feedback, and other security-related issues.
• Ensure full compliance with Hilton's risk and safety standards, including the execution of Quality Assurance (QA) audits.
• Conduct thorough investigations into incidents, which may include reviewing and saving relevant video footage for reference or further action.
• Oversee the maintenance and troubleshooting of the hotel's digital key system to ensure seamless guest access.
• Execute security measures for VIP guests, ensuring their privacy, safety, and security during their stay.
• Control, manage, and audit the Dormakaba door lock system for both the hotel property and associated residences to ensure secure access control.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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