Customer Excellence Professional, Phones (Mom & Baby) – PART-TIME (Temporary) at Medela LLC in Mchenry, Illinois

Job Description:

TEMPORARY CUSTOMER SERVICE REPRESENTATIVE – PART-TIME

Mom & Baby Division

Onsite, Monday – Friday, 10:00 a.m. – 3:00 p.m.

Medela is seeking a Temporary Part-Time Customer Service Representative (Mom & Baby)

Who you are:

• You consider yourself a customer service professional with experience in phone-based support, specializing in resolving issues and assisting customers with troubleshooting breast pump equipment and techniques.




• You have a minimum of one year’s experience in a call center position




• You thrive on meeting call quotas and consistently achieve goal statistics.




• You possess the fine art of balancing the quality of the call with the quantity




• You are open to a temporary position.

This position requires an on-site presence in McHenry, IL, five days per week.

Education/Experience Requirements – Temporary Part-Time Customer Service Representative (Mom & Baby)

• Minimum one year experience as a call center Customer Service Representative; measured by metrics desired.




• Strong multi-tasking and computer skills to navigate multiple systems.




• Ability to cope with a fast-paced environment.




• Ability to resolve issues using problem-solving logic and troubleshooting skills.




• Flexible and team-oriented




• Excellent verbal and written communication skills




• Ability to manage multiple conflicting priorities.

Essential Job Responsibilities - Temporary Part-Time Customer Service Representative (Mom & Baby)

• Professionally resolves issues by phone in accordance with company policies and procedures




• Actively participates in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions.




• Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of Medela and our customers.




• Conducts detailed product resolution specific to warranty guidelines.




• As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints, including any instance of injury




• Collects and maintains customer records as part of the customer relations management software.




• Investigates and resolve product and return inquiries




• Routinely achieves department metrics.




• Research order fulfillment requests and investigates status inquiries.




• Actively assists in problem-solving; achieves first-call resolution.

This is not a job description. More details will be provided regarding the functions of this position.

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.
 

Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.
 

If you are interested in this opportunity, we are looking forward to receiving your application.
For this position we only consider direct applications - thank you for your understanding.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.

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