Inn Keeper at Ocracoke Island Realty in Ocracoke, North Carolina

Job Description:

DUTIES AND RESPONSIBILITIES:
-Greeting and checking in guests upon arrival.
-Ensures that all areas of the Inn are properly cleaned and ready for guests' arrival.
-Anticipates and assesses guests' needs and responds in a courteous and professional manner.
-Responds to emails, answers phone calls, makes, monitors and manages reservations. Use system (Track).
-Communicates with maintenance to report maintenance and/or repair needs. Use system (Breezeway) to complete work orders.
-Monitors and maintains proper inventory of all supplies.
-Ensures housekeeping supplies are well maintained and ordered for business needs.
-Inspects rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.
-Manages expenses within approved budget constraints. Ensures all billing for items are completed on a daily\weekly\monthly basis.
-Manages a team of 4-6 including cooks, housekeepers, maintenance and 3rd party vendors.
-Must be available on weekends, holidays and after hours for emergencies.
-Must be willing to work a non-traditional schedule and flex with the business needs.