Library Assistant Part Time at Cecil County Public Library in North East, Maryland

Job Description:

GENERAL SUMMARY:

Under the direct supervision of the Customer Service/Circulation Supervisor, the Library Assistant performs a variety of library circulation operations in a fast-paced, team-oriented work environment. Provides caring, non-judgmental customer service to all.

ESSENTIAL JOB FUNCTIONS:

• Utilizes the library’s circulation database to search for, check out, place holds, and discharge materials for library patrons.


• Registers patrons for new library cards.


• Accurately enters data and updates patron records.


• Calculates and receives fines and fees.


• Proactively greets and welcomes patrons to the library.


• Carries out and explains circulation policies and procedures to customers. Resolves problems and concerns in a positive manner which promotes and reflects exceptional customer service practices.


• Actively promotes library services and programs to the community.


• Recommends and reviews books and other library materials through various media outlets, including the CCPL website.


• Responds to patron questions by phone and in person.


• Empties book drops.


• Processes and sorts incoming and outgoing deliveries.


• Shelves materials and keeps shelves in order.


• Responsible for interacting with outside organizations throughout the meeting room reservation process. Ensures prompt access to the meeting room and provides basic assistance to the organizer.


• Assists customers with photocopying, printing, and self-check machines.


• Presents and promotes a positive image of library and staff.


• Contributes to staff morale by projecting a positive attitude.


• Maintains facility and reports problems to appropriate staff.


• May participate in system-wide committees.


• Responsible for additional circulation processes.


• Performs other job related tasks as needed.

JOB STANDARDS:

• Promotes and maintains a high standard of excellent customer service, both internal and external.


• Demonstrates ability to work with diverse populations.


• Models positive attitude towards library technology and change.


• Maintains courteous, friendly, and constructive relationships with all patrons and staff.


• Promotes and advocates a positive library image in the community.


• Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.


• Performs job in keeping with the policies and procedures of the Cecil County Public Library.

CRITICAL SKILLS/EXPERIENCE:

• Graduation from an accredited high school or G.E.D.


• Strong verbal communications skills.


• Strong customer service skills and the ability to effectively and creatively solve problems.


• Good knowledge of personal computers and printing.


• Good knowledge of Windows operating system.


• Willingness and ability to learn advanced library computer applications.


• Ability to follow directions, remain organized, and pay attention to detail.


• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.


• Ability to reach, bend, and lift up to 35 lbs.


• Ability to push/pull depressible book truck weighing up to 245 lbs full and move books individually from book trucks to shelves.

EQUIPMENT:

Computer, scanner, printers, photocopier, fax, book carts, cash register, RFID pad.

WORKING CONDITIONS:

Works in normal heat and light conditions with some exposure to seasonal draft conditions.  Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (33-39”) work surface and from repetitive lifting of books and pushing carts.  Some stress from constant public contact.

FAIR LABOR STANDARDS ACT STATUS:  Non-Exempt

SCHEDULE:  Part-Time, 25 hours per week.  Regular schedule requires evenings and weekends.

NOTE: Certain conditions, e.g. economic constraints, staffing patterns, may necessitate change in job description.

EOE                                                                                        Revised 11/2021

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