Manager, Automation and Process Opitmizatoin at AMERCAREROYAL, LLC in Exton, Pennsylvania

Job Description:

ACR Technology Services (ACRTS) supports all business units and companies under the ACR name. The department follows a Plan, Build, Run structure as follows:

Plan/Architecture - This team manages the overall enterprise architecture, identifies new technologies, and innovation. As solutions become hardened and part of the approved architecture, they are owned by the build organization
Build/Delivery - this team owns the entire productive technology landscape including application, infrastructure/security, and development. This team implements the technologies and is responsible for continuous improvement of all technologies
Run/Support - this team manages the daily support or running of the delivered technologies and includes applications and infrastructure/security

The Manager, Automation and Process Optimization oversees the Reporting, Data Analytics and Automation practices at ACR. In this role, you will lead a team in designing, developing, and implementing solutions across automation, analytics, and process mining/process intelligence platforms. You will ensure that requirements follow the established process and are sufficient, projects are delivered on time, within scope, and meet high-quality standards, while also managing resource allocation, risk mitigation, and continuous improvement processes. This role focuses not only in delivering solutions but also ensuring value is identified, realized, and monitored for such solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead a large team of process mining and database developers and analysts across multiple technologies
Provide guidance and support to team members and leadership to ensure effective development and problem resolution
Coach a team to deliver value-based use cases for process improvement initiatives utilizing process mining and automation tools in identifying opportunities
Oversee the design, development, and testing of projects, ensuring timely delivery and high-quality output
Execute and deliver process automation opportunities related to analytics via workflows
Balance multiple priorities and manage stakeholder expectations
Serve as a primary point of contact between team and other departments, ensuring clear and effective communication
Advocate for best practices in software development, database implementation strategy and technology implementation
Propose innovative solutions to improve current systems, increase productivity, and reduce costs
Provide guidance and support to the business throughout the implementation process, including change management and user adoption strategies
Other duties as assigned

MINIMUM REQUIREMENTS

Bachelor's degree in information systems, Business Administration, or related field
At least 10 years of professional experience in related IT field

Experience successfully building a process mining/process intelligence practice
Strong understanding of relational database and data warehouse related concepts
Previous experience directly overseeing a team and/or large-scale projects

OTHER COMPETENCIES

Excellent communication and presentation skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
Experience working in an Agile environment
Strong attention to detail and a commitment to delivering high-quality work utilizing best practices

To Learn More About Our Company, Please Visit www.amercareroyal.com
ACR is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Any offers of employment will be conditional based upon the results of a satisfactory, required pre-employment screening.