MC Patient Services Specialist at Texas Tech University Health Sciences Center in Lubbock, Texas

Job Description:

Extended Job Title

MC Patient Services Specialist

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

691007 - Abilene Middleton Unit

Position Description

This position is responsible for assuring smooth operation of the flow in a correctional facility medical clinic.  Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. 

Requisition ID

38736BR

Travel Required

None

Pay Grade Maximum

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department

Major/Essential Functions

• Manages Mental Health caseload reminders in EHR.


• Processes patients through EHR.


• Schedules patients for appointments.


• All office correspondences will be disseminated to appropriate staff.


• Screen and distribute offender sick call requests.


• Create reminders for sick call and referral upon disposition.


• Tracks numbers for various reports, including but not limited to: Access to Care and Monthly Activities.


• Acts as courier to facilitate the EMR operation.


• Answers phones, relays accurate messages and screens calls for clinicians.


• Obtain office supplies and forms when needed.


• Various other duties as assigned.


• Patient Throughput Management.


• Responds to all requests in a timely manner as required.


• Effectively participates in the overall goals of the Managed Care Team.


• Support the goal of the unit by attending necessary meetings.

About Managed Care:Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.This valuable team member shall perform work in a manner that reflects the 
Values of TTUHSC:

ONE TEAM: Unite and include diverse perspectives to achieve our mission

KINDHEARTED: Exceed expectations with a kind heart, helping hands, and a positive attitude

INTEGRITY: Be honorable and trustworthy even when no one is looking

VISIONARY: Nurture innovative ideas, bold explorations, and a pioneering spirit

BEYOND SERVICE: Create and deliver positive defining moments

Take care of yourself and your family. Enjoy some of the best 
benefits in the state of Texas:

Comprehensive Benefits Package

Training

Continuing Education

Loan Forgiveness Program

Retiree Insurance

Paid Leave

Leadership Program

State Pension

Grant Funded?

No

Pay Grade Minimum

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department

Pay Basis

Hourly

Work Location

Abilene

Preferred Qualifications

• Previous correctional experience

Campus

HSC - Correctional Managed Health Care

Department

Abilene Middleton Unit

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website

Job Group

Information and Records Clerks

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Apply Now